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m33ufo

Member Since: 19 Jan 2008
Location: Cardiff
Posts: 1150

Defender Heritage - Land Rover cancelled my order?

I have an order in place for a Defender Heritage 90HT through LR Cardiff (signed and deposit paid). I received a call this afternoon from the sales person I have been dealing with, very polite and apologetic, advising that Land Rover had reduced their allocation by 1 car (my car), from 2 to 1 Heritage Defenders.

The small consolation being that they could offer me a 90 Adventure - together with the circa £43K price tag attached!

I'm meeting with the dealer tomorrow to discuss my options more fully but some explanation would be appreciated from LR's perspective if you are aware of one?

Thank you.

25th Aug 2015 6:05pm

El Rey

Member Since: 25 Aug 2015
Location: Gunbarrel Highway
Posts: 60

Sorry to hear it. As you can see from my post here in Customer Relations, I'm going through some dramas as well.
In the back of my mind is 'What options do I have in the worst case?'.

26th Aug 2015 6:46am

m33ufo

Member Since: 19 Jan 2008
Location: Cardiff
Posts: 1150

Thanks. I don't anticipate it'll be resolved amicably.

Good luck your end

26th Aug 2015 12:24pm

CRC@LandRover
Verified Account

Member Since: 25 Mar 2013
Location: Coventry
Posts: 383

Hi m33ufo

Thank you for your post.

I note your comments and am sorry to learn of your concerns regarding your vehicle order. In order for me to comment, I would need to speak with your retailer and establish the reasons why your order was not placed with Land Rover.

I would be happy to request that you are contacted by the Sales Manager of your retailer so he may investigate and explain what has happened.

I would therefore be grateful if you could provide me with the following information via PM;

Your full name
Telephone number
Email address

I look forward to hearing from you.

Regards

Ryan

26th Aug 2015 2:08pm

m33ufo

Member Since: 19 Jan 2008
Location: Cardiff
Posts: 1150

Hello Ryan,

PM sent.

My understanding is that LR changed the allocation of cars to Stratstone Cardiff.

Regards,
Mark

26th Aug 2015 2:30pm

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