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Roy5695

Member Since: 15 Feb 2014
Location: Cornwall
Posts: 1123

2011 Defender 110 Puma 2.2 XS DCPU Indus Silver

Forever waiting...

I went into my local landcover sales place where i bought my defender from, cars landcover truro, approximately 3 months ago with some concerns about the paint work on my vehicle.

They took pictures of the effected areas and then have proceeded to do nothing it seems since then, I've phoned them countless times trying to get some more information whether my concerns are being dealt with but only to be met with answers like... oh the person dealing with this is away this week, ill get him to ring you. or i can't seem to find your query on the system... the last one i got was that they would ring me back...

still over a week later I've not received a phone call, and to be honest I'm fed up of phoning them just to receive the same story...

The level of after sales care seems to be lacking a lot, is this because its a defender and I'm not some flash business man with an 80grand range rover? I still think a 28grand defender is quite an expensive vehicle and to be treated the way i have been is pretty poor if you ask me.

sorry for the rant...

4th Jun 2015 4:21pm

OCD

Member Since: 24 Feb 2015
Location: Cheshire
Posts: 52

This has been my theory since I bought the 90.

When i used to go to my local dealer with my Range Rovers, nothing was too much trouble. Now I'm in their cheapest car, I'm treated with something close to contempt. That is when they bother to call be back...

5th Jun 2015 8:48am

Buz

Member Since: 24 Jan 2014
Location: Forest of Dean
Posts: 238

1987 Defender 90 200 Tdi HT Barolo Black

Arrange a test drive of a new model, when you are sat in it tell them you'll borrow this one until yours is fixed and drive off!
.
What could possibly go wrong

5th Jun 2015 9:06am

CRC@LandRover
Verified Account

Member Since: 25 Mar 2013
Location: Coventry
Posts: 383

Hi Roy5695

Thank you for your post.

I am sorry to learn of the concern you are experiencing with your vehicle and the lack of contact from your retailer, please accept my apologies for any inconvenience or frustration that may have been caused.

I would be happy to liaise with your retailer to pursue this matter and would be grateful if you are able to provide me with the following information via PM;

Your full name
Telephone number
Email address
Vehicle registration
Last 6 of VIN
Relevant repairing Jaguar retailer

I look forward to hearing from you.

Regards

Ryan

5th Jun 2015 11:38am

Roy5695

Member Since: 15 Feb 2014
Location: Cornwall
Posts: 1123

I'm pretty sure they'd get there car back soon enough if I were to take one, always an idea to bare in mind though. Ha I've also seen that all approved used landrovers co e with 2 years warranty... I may have been sold short there... Another thing to query about and hear nothing back I suppose.

8th Jun 2015 3:01pm

CRC@LandRover
Verified Account

Member Since: 25 Mar 2013
Location: Coventry
Posts: 383

Hi Roy5695

Thank you for your post.

I have replied to your PM.

Regards

Ryan

8th Jun 2015 3:21pm

Roy5695

Member Since: 15 Feb 2014
Location: Cornwall
Posts: 1123

And as if by magic their telephones do work, still no further on with my problems but I've been told I should hear back from them in the next couple days.

And also the warranty changed as of from March to 2 years instead of the 1.

8th Jun 2015 3:39pm

BykerPete

Member Since: 02 Feb 2015
Location: Midlands
Posts: 159

2014 Defender 110 300 Tdi CSW Willow Green

Name and Shame them?

Pete.

8th Jun 2015 7:09pm

Venomator

Member Since: 25 Aug 2014
Location: Peterborough
Posts: 2087

^ ^ ^

Reckon he did in the OP Pete...

Rog...

The GREEN One...

MY2016 Urban Truck Build Thread - http://www.defender2.net/forum/topic40548....al[/color]

8th Jun 2015 7:23pm

BykerPete

Member Since: 02 Feb 2015
Location: Midlands
Posts: 159

Oops. Sorry. Bit knackered so missed it. Long drive back from Bad Kissingen has taken it out of me.

Pete.

8th Jun 2015 8:56pm

Supacat

Member Since: 16 Oct 2012
Location: West Yorkshire
Posts: 11018

2013 Defender 110 Puma 2.2 XS DCPU Keswick Green

Roy5695 wrote:
And also the warranty changed as of from March to 2 years instead of the 1.

I don't understand the point you are making?

9th Jun 2015 8:47am

Roy5695

Member Since: 15 Feb 2014
Location: Cornwall
Posts: 1123

I was just saying that's there's now a 2 years warranty with used approved vehicles rather than the 1 when I bought mine.

9th Jun 2015 4:53pm

Supacat

Member Since: 16 Oct 2012
Location: West Yorkshire
Posts: 11018

Ding - I understand now

9th Jun 2015 8:23pm

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