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andydef90

Member Since: 09 Feb 2015
Location: yorkshire
Posts: 617

2014 Defender 90 Puma 2.2 HT Corris Grey

email today

email today saying that land rover are doing there best for there customers and that there will be some services available however if you look at the list the majority are closed or for essential workers only . i don't mind that bit and don't want people been put at risk however i think that they are pulling the wool over our eyes . my car is due a service and would like assurance that if its late it wont affect the extended warranty . has anyone heard anything

30th Mar 2020 6:15pm

Martin
Site Admin

Member Since: 02 Apr 2007
Location: Hook Norton
Posts: 6478

2015 Defender 90 Puma 2.2 XS CSW Montalcino Red

I replied to this before

https://www.defender2.net/forum/topic71653.html

1988 90 Td5 NAS soft top

2015 D90 XS SW

30th Mar 2020 6:18pm

Rashers

Member Since: 21 Jun 2015
Location: Norfolk
Posts: 3335

2014 Defender 110 Puma 2.2 USW Corris Grey

Hi Martin, the response is password protected. I don't really want to register with Disco 3.

With regards to andydef90, your extended warranty (if it is an official Land Rover one) is not administered by JLR. Best to check in with the company that deals with your warranty (LR or otherwise) as they will be the one's forking the money out in the first instance. Can't be sure, but most insurance companies are still operating.

I think it would be a very poor show (in the depths of Mike Ashley, Tim Martins, half of the British Construction industry etc.) if they didn't honour your warranty. After all, it's not something you have control over, although we all know those insurance companies do like their small print.

30th Mar 2020 6:30pm

Martin
Site Admin

Member Since: 02 Apr 2007
Location: Hook Norton
Posts: 6478

Fair point. Basically it's a report of LR giving two months' grace.

1988 90 Td5 NAS soft top

2015 D90 XS SW

30th Mar 2020 6:48pm

Rashers

Member Since: 21 Jun 2015
Location: Norfolk
Posts: 3335

Nice one. Thanks Martin

30th Mar 2020 6:49pm

andydef90

Member Since: 09 Feb 2015
Location: yorkshire
Posts: 617

yes thank-you reason for asking again is it appears some garages are open but in fact only if your a key worker its a bit misleading

31st Mar 2020 12:39pm

Rashers

Member Since: 21 Jun 2015
Location: Norfolk
Posts: 3335

Inchcape, where I got mine from appear to have shut up shop completely whereas it seems as if Duckworths are still open in some form or another. They can’t expect you to drive 150 miles to find an open garage in this kind of a lockdown?
Are LR warranties not picking up the phone?

31st Mar 2020 12:48pm

CRC@LandRover
Verified Account

Member Since: 25 Mar 2013
Location: Coventry
Posts: 383

Re: email today

andydef90 wrote:
email today saying that land rover are doing there best for there customers and that there will be some services available however if you look at the list the majority are closed or for essential workers only . i don't mind that bit and don't want people been put at risk however i think that they are pulling the wool over our eyes . my car is due a service and would like assurance that if its late it wont affect the extended warranty . has anyone heard anything

Good Morning,

Thank you for your post.

Your question is a very valid and topical one, and I can confirm that JLR have extended the servicing parameters by 2 months / 2000 miles (3200 kms) to allow both customers and retailers a grace period to service vehicles, until we can return to normal working practices.

This will not affect customer’s manufacturers warranty (subject to the usual warranty restrictions). JLR will continue to monitor the situation and will provide further updates if the situation evolves.

However, this does NOT apply to any extended warranty policies taken out against your vehicle.

It is advised that you contact Car Care Plan or your extended warranty provider, to discuss this as the policy is not administered by Jaguar Land Rover.

Should you have any further questions please do not hesitate to contact me.

Many Thanks

Dan - Land Rover UK

1st Apr 2020 12:17pm

JOW240725

Member Since: 04 May 2015
Location: Suffolk
Posts: 7873

2012 Defender 110 Puma 2.2 XS CSW Orkney Grey

That's good news. Nice to see JLR PR on the forum too

James
MY2012 110 2.2TDCi XS SW Orkney Grey - http://www.defender2.net/forum/topic43410.html
MY1990 110 200TDi SW beautifully faded Portofino Red - https://www.defender2.net/forum/post743641.html#743641
MY1984 90 V8 Slate Grey - https://www.defender2.net/forum/post744557.html#744557
Instagram @suffolk_rovers

1st Apr 2020 5:48pm

andydef90

Member Since: 09 Feb 2015
Location: yorkshire
Posts: 617

just talked to car care plan they too are extending the sevice interval by two months as long as you keep up with the renewal . and have a service as soon as possible and will be more updates if it takes longer to get seviced

thank you all

2nd Apr 2020 12:52pm

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