 | Home > Land Rover Customer Relations > Land Rover experience day? |
 
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| SiWhite Member Since: 19 Jan 2010 Location: North Hampshire Posts: 455   
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Phone LR Customer Services - they give them out like confetti... My blog - www.anacreinhampshire.blogspot.co.uk
110 TD5 BuildHERE - sold! 110 Tdci Build HERE - sold! Passat Alltrack - 4x4, auto, 45mpg, gloriously comfortable - but not a Defender! |
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28th Sep 2013 9:24am |
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| Supacat Member Since: 16 Oct 2012 Location: West Yorkshire Posts: 11018 
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I understood that the dealers all got a regular allocation of vouchers - I've never struggled to get hold of them when I wanted to try a new vehicle.
Surprised to hear dealer didn't give you one there and then rather than fob you off with saying LR would send one out. I'd ring dealership back up and ask to speak to saleman again, if he's not instantly available just escalate up the chain and explain you've bought a vehicle from them and are looking for an Experience voucher. Should really be that simple... Should add the voucher is only for a few hours/half day and not a full day. Usually combines some on road driving and then some off roading. |
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28th Sep 2013 10:20am |
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| WAFU Member Since: 18 Jul 2013 Location: Devon Posts: 56  
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Thanks for the advice guys.
Was not impressed with the dealer at any stage really. Does not surprise me that I cant get hold of the sales man and that they appear to have fobbed me off with the voucher. Always felt like I was buying double glazing when ever I had to deal with them. I will try to phone one more time then esculate as you advised. Thanks again |
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28th Sep 2013 12:59pm |
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| DiscoStu Member Since: 30 Jun 2007 Location: London/The far north Posts: 255 
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The dealers don't get the vouchers anymore, LR distribute them.
You should of got one - I did. My Disco 'best bits' Defender 110 XS CSW 2013 |
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28th Sep 2013 1:53pm |
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| Supacat Member Since: 16 Oct 2012 Location: West Yorkshire Posts: 11018
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Well that's a change in the last 9 months then; and I guess you're now in the right Forum to get it put right direct
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28th Sep 2013 2:26pm |
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| JeremyJ Member Since: 16 Nov 2011 Location: Aylesbury Posts: 1758
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As above we (the dealers) no longer issue the vouchers.
The theory is they will come direct from Land Rover, as we understand fairly soon after collection. Have you spoken directly to the Sales Manager you met? He should be able to arrange something directly with your local Experience site. |
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28th Sep 2013 3:59pm |
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| ericvv Member Since: 02 Jun 2011 Location: Near the Jet d'Eau Posts: 5816  
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Are these LR Experience days an activity limited to the UK? Never heard a word about that from my dealers here, and not from Land Rover Switzerland either.
 Would love to pay a visit to Solihull plant while the current Defender is still in production there. You never actually own a Defender. You merely look after it for the next generation.
http://youtu.be/yVRlSsJwD0o https://youtu.be/vmPr3oTHndg https://www.youtube.com/watch?v=_GtzTT9Pdl0 https://www.youtube.com/watch?v=ABqKPz28e6A https://www.youtube.com/watch?v=rLZ49Jce_n0 https://www.youtube.com/watch?v=XvAsz_ilQYU https://www.youtube.com/watch?v=K8tMHiX9lSw https://m.youtube.com/watch?v=dxwjPuHIV7I https://vimeo.com/201482507 https://www.youtube.com/watch?v=ZSixqL0iyHw |
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28th Sep 2013 4:55pm |
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| JeremyJ Member Since: 16 Nov 2011 Location: Aylesbury Posts: 1758
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Have a rummage on landrover.co.uk and book yourself a factory visit, you'll love it!
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28th Sep 2013 5:18pm |
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| timbar Member Since: 30 Jul 2013 Location: Milton Keynes Posts: 245 
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Just out of interest -- are the LRE vouchers given out just to the lucky people who buy new, or are they for them as buy second hand as well? I'm guessing you have to make it explicitly part of the deal. 2009 110 XS Station Wagon
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28th Sep 2013 6:48pm |
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| DiscoStu Member Since: 30 Jun 2007 Location: London/The far north Posts: 255
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You buy 2nd hand from the dealer, not LR, so no automatic voucher. I suspect if you rang customer relations and asked nicely you'd get a voucher. My Disco 'best bits'
Defender 110 XS CSW 2013 |
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28th Sep 2013 6:57pm |
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| timbar Member Since: 30 Jul 2013 Location: Milton Keynes Posts: 245
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Sounds like it's worth a go! Ta. 2009 110 XS Station Wagon
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28th Sep 2013 7:33pm |
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| Sonarmender Member Since: 04 Apr 2013 Location: Guz Posts: 338 
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Hi, did you buy through the forces discount scheme? An awesome scheme for getting a cheaper Land Rover (one of the few perks for todays armed forces) the only downside being the dealers only make about £0.50 on the vehicle so are very reluctant to offer any freebies!
It might be a bit of a journey, but Roger Youngs are BOB ON and love Skimmers, Sun Dodgers and Airy Fairies! You only have one life, live it....forget the cost.
90XS Hardtop |
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28th Sep 2013 8:30pm |
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| MussEd Member Since: 20 Feb 2013 Location: East Lothian Posts: 354  
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It's not a freebie to be bargained over as such, but part of buying a new LR...I took delivery of mine on 3rd Sep and got the letter from Land Rover Experience on 27th September. All it you get is a USB with a 3 minute advert on it which shows a number to ring and book your 1/2 day on it..number is on LR website as pointed out above. Phone them, book your 1/2 day and go for it!
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29th Sep 2013 1:01am |
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| Supacat Member Since: 16 Oct 2012 Location: West Yorkshire Posts: 11018
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Did LR explain to the deakers why they made this change? Seems a backwards step to me, especially from your viewpoint, where building goodwill and a relationship with a new or potential customer can only be a benefit to you. |
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29th Sep 2013 6:29am |
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