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Happyoldgit



Member Since: 14 Sep 2007
Location: Norfolk
Posts: 3471

United Kingdom 2015 Defender 110 Puma 2.2 USW Corris Grey
What have you paid for your 2nd [B] service?
Just had mine done at my local official LR service centre at a cost of £409 all in, they also dealt with my list of warranty issues with no quibbling [new door seals, rear step, 1x anti roll bar joint etc]. The only thing they said they couldn't do was the usual flaking paint on the lower grille as their body shop is not LR approved, the job would have to go to their approved shop 50 miles away.

I usually use a main dealer 50 miles away but although they could have done the paint job they wanted over £200 more for the service Shocked

IF I keep the current Puma, which could be a possibility as I'm not all that impressed with some of the QC issues with some of the latest vehicles, the next service will be done by my local independent or myself. Steve.
Owned numerous Land Rover vehicles of all shapes and sizes over the decades.
Current Defender: A non tarts hand-bagged Puma 110 XS USW.

[Insert something impressive here such as extensive list of previous Land Rovers or examples of your prestigeous and expensive items, trinkets, houses, bikes, vehicles etc]

http://forums.lr4x4.com

I used to be Miserable ...but now I'm ecstatic.
Post #138664 12th Apr 2012 10:02am
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Zagato
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Member Since: 08 Jan 2011
Location: Billingshurst West Sussex
Posts: 4990

United Kingdom 
I asked when I had my first service done...Harwoods Edenbridge said it will be £500 (1st was £380, some have got that down to £250 Shocked ) Worth a call around and a haggle!
Post #138666 12th Apr 2012 10:06am
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Happyoldgit



Member Since: 14 Sep 2007
Location: Norfolk
Posts: 3471

United Kingdom 2015 Defender 110 Puma 2.2 USW Corris Grey
Zagato wrote:
I asked when I had my first service done...Harwoods Edenbridge said it will be £500 (1st was £380, some have got that down to £250 Shocked ) Worth a call around and a haggle!


Local main dealer shut up shop just after I bought my first Puma in '07 which means all the remaining dealers are now 50 miles away in opposite directions so that's a 100 mile round trip [or for them to pick up / deliver] just for a service. Definitely worth a haggle though Thumbs Up Steve.
Owned numerous Land Rover vehicles of all shapes and sizes over the decades.
Current Defender: A non tarts hand-bagged Puma 110 XS USW.

[Insert something impressive here such as extensive list of previous Land Rovers or examples of your prestigeous and expensive items, trinkets, houses, bikes, vehicles etc]

http://forums.lr4x4.com

I used to be Miserable ...but now I'm ecstatic.
Post #138669 12th Apr 2012 10:14am
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custom90



Member Since: 21 Jan 2010
Location: South West, England.
Posts: 19611

United Kingdom 
My service is due also and debating as to whether to have it done at a local dealership (non LR) as my 'local' LR dealer is 30 miles away. Thinking of using Ford after all it's a Ford engine local dealer and save on fuel cost but likely to be cheaper not sure. Any thoughts?
Post #138675 12th Apr 2012 10:46am
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Zagato
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Member Since: 08 Jan 2011
Location: Billingshurst West Sussex
Posts: 4990

United Kingdom 
Go to whoever is good. I have two dealerships within 10 miles but travel 30 miles to Edenbridge Wink

I wonder if we can get hold of this list that ranks the dealerships for service from customer feedback, wonder if Lookers are allowed to show us. Edenbridge is in the top ten apparently.
Post #138676 12th Apr 2012 10:51am
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Happyoldgit



Member Since: 14 Sep 2007
Location: Norfolk
Posts: 3471

United Kingdom 2015 Defender 110 Puma 2.2 USW Corris Grey
konabikes11 wrote:
My service is due also and debating as to whether to have it done at a local dealership (non LR) as my 'local' LR dealer is 30 miles away. Thinking of using Ford after all it's a Ford engine local dealer and save on fuel cost but likely to be cheaper not sure. Any thoughts?


Funny you should mention that as the LR approved service centre I used this time are a Ford main dealership too and appear to have done a good job. They were certainly a lot more obliging on the remedial warranty work than the main dealer I've bought from and used for servicing in recent years, with them getting some things replaced usually involved a bit of a battle so much so it felt like the cost of warranty work was actually coming out of the warranty manager's salary, on at least one occasion I had to bypass him and take my case direct to LR who approved the replacement parts. Steve.
Owned numerous Land Rover vehicles of all shapes and sizes over the decades.
Current Defender: A non tarts hand-bagged Puma 110 XS USW.

[Insert something impressive here such as extensive list of previous Land Rovers or examples of your prestigeous and expensive items, trinkets, houses, bikes, vehicles etc]

http://forums.lr4x4.com

I used to be Miserable ...but now I'm ecstatic.
Post #138715 12th Apr 2012 1:56pm
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BigMike



Member Since: 13 Jul 2010
Location: Lancashire
Posts: 2253

United Kingdom 
I did most of my own using the local indys ramp and tools. He helped me on a couple of things, charged me 75 quid for the oil, filters etc and ramp use and stamped the book Thumbs Up

Least I know it was done correctly anyway.
Post #138717 12th Apr 2012 2:08pm
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ericvv



Member Since: 02 Jun 2011
Location: Near the Jet d'Eau
Posts: 5816

Switzerland 2009 Defender 110 Puma 2.4 SVX Station Wagon Santorini Black
Miserableolgit wrote:
konabikes11 wrote:
My service is due also and debating as to whether to have it done at a local dealership (non LR) as my 'local' LR dealer is 30 miles away. Thinking of using Ford after all it's a Ford engine local dealer and save on fuel cost but likely to be cheaper not sure. Any thoughts?


Funny you should mention that as the LR approved service centre I used this time are a Ford main dealership too and appear to have done a good job. They were certainly a lot more obliging on the remedial warranty work than the main dealer I've bought from and used for servicing in recent years, with them getting some things replaced usually involved a bit of a battle so much so it felt like the cost of warranty work was actually coming out of the warranty manager's salary, on at least one occasion I had to bypass him and take my case direct to LR who approved the replacement parts.


Warranty work is a pain in the neck for dealers. For every job Land Rover has defined the time in which the dealer is supposed to be able to perform the job. Usually that is grossly underestimated, and the dealer obviously will need to spend the time it takes to do the job, but only gets paid from Land Rover the "allocated" time. On top of that Land Rover will not pay the dealer the same hourly rates as they charge you and me. So definitely not a feast already alone for that.

I know all this for a fact, as my local LR dealer here explained the whole story in great detail to me. The punt is that if the dealer does not like this, LR blunt response is "if you don't like it, no problem, there are enough candidates around to take on a dealership...." Which surely is true with the current Evoque craze. I was at my dealer today, and they cannot keep up with preparing just received cars, no chance to leave them more than a few days in the showroom before they have to be delivered to the customer. And that includes the Disco 4, RR sport and full size RR too. You never actually own a Defender. You merely look after it for the next generation.
http://youtu.be/yVRlSsJwD0o
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Post #138718 12th Apr 2012 2:19pm
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Happyoldgit



Member Since: 14 Sep 2007
Location: Norfolk
Posts: 3471

United Kingdom 2015 Defender 110 Puma 2.2 USW Corris Grey
BigMike wrote:
I did most of my own using the local indys ramp and tools. He helped me on a couple of things, charged me 75 quid for the oil, filters etc and ramp use and stamped the book Thumbs Up

Least I know it was done correctly anyway.


Yeah, I've done that in the past but this time wanted the warranty stuff sorting without having to make separate sets of journeys + additional days. Steve.
Owned numerous Land Rover vehicles of all shapes and sizes over the decades.
Current Defender: A non tarts hand-bagged Puma 110 XS USW.

[Insert something impressive here such as extensive list of previous Land Rovers or examples of your prestigeous and expensive items, trinkets, houses, bikes, vehicles etc]

http://forums.lr4x4.com

I used to be Miserable ...but now I'm ecstatic.
Post #138721 12th Apr 2012 2:23pm
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custom90



Member Since: 21 Jan 2010
Location: South West, England.
Posts: 19611

United Kingdom 
Miserableolgit wrote:
konabikes11 wrote:
My service is due also and debating as to whether to have it done at a local dealership (non LR) as my 'local' LR dealer is 30 miles away. Thinking of using Ford after all it's a Ford engine local dealer and save on fuel cost but likely to be cheaper not sure. Any thoughts?


Funny you should mention that as the LR approved service centre I used this time are a Ford main dealership too and appear to have done a good job. They were certainly a lot more obliging on the remedial warranty work than the main dealer I've bought from and used for servicing in recent years, with them getting some things replaced usually involved a bit of a battle so much so it felt like the cost of warranty work was actually coming out of the warranty manager's salary, on at least one occasion I had to bypass him and take my case direct to LR who approved the replacement parts.

Glad they seem a good option. My trouble has been contacting my local garage will have to phone them.
Post #138728 12th Apr 2012 4:03pm
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custom90



Member Since: 21 Jan 2010
Location: South West, England.
Posts: 19611

United Kingdom 
Got a quote today from Ford for my 5year 24k service £179.99 inc VAT Ford engine Ford parts. Winner Mr. Green very pleased.
Post #138733 12th Apr 2012 4:37pm
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Glynparry25



Member Since: 16 Feb 2009
Location: Miserable Midlands
Posts: 3015

Wales 2009 Defender 110 Puma 2.4 XS DCPU Tonga Green
I paid £250 for my 12 Month service at Ripon LR - they are an awesome dealership with a great 'can do' attitude.

When my 24 Month service came around I was in Germany so had to pay E475 and they also had a great attitude.

I have cross referenced all the parts on the work sheet and everything in Germany is charged at twice the rate of Ripon. So with that in mind I would say Ripon would square normal customers away with a 24Month service for about £300.

You will probably find the places with the better mechanics/ fitters charge less because they know what they are on about and get the job done faster!!

Glyn Dog Sheep
Post #138739 12th Apr 2012 5:09pm
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WelshGas



Member Since: 01 Oct 2010
Location: Vale of Glamorgan
Posts: 935

Wales 2010 Defender 90 Puma 2.4 XS CSW Santorini Black
Full B service + ALL transmission oils changed ( saw them do it ) and batteries in key fobs (apparently often missed }
+ clean and vacuum.= £ 427 at a Main Dealership Stratstones in Cardiff. LANDYWATCH

Neighbourhood Watch for Land Rover Owners

http://www.landywatch.co.uk/smf2/index.php
Post #138743 12th Apr 2012 5:23pm
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TJ101



Member Since: 30 May 2007
Location: Taunton Somerset
Posts: 3747

Isle Of Man 2015 Defender 110 Puma 2.2 XS CSW Montalcino Red
Always done my own,, cost next to northing Thumbs Up and not one warranty issue California F1, 75th 110 "Kermit", 50th Ann V8, 90 V8 Hybrid, 55 Series 1

Main Brian James Trailer Dealer for South West UK
Post #138754 12th Apr 2012 5:58pm
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richuk



Member Since: 13 Nov 2011
Location: Dorset
Posts: 201

United Kingdom 
Mine is due now. Have sent 2 emails this week for a quote to LR Exeter and had no reply. Guess they don't need the business. Had a quote from a local Indy for £400. Rich

semper in excretia sumus solim profundum variat
Post #138808 12th Apr 2012 8:39pm
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