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Bluest

Member Since: 23 Apr 2016
Location: Lancashire
Posts: 3997

2007 Defender 110 Puma 2.4 XS CSW Java Black

Courtesy Cars

I have a policy with A Plan (Howdens) underwritten by Markerstudy that includes a courtesy if I use their approved repairer. This week I have had the misfortune to claim (luckily not the Defender). The repair garage contacted me today to take the car in for assessment and repair, but advised they wouldn't have a courtesy car available for several weeks! That can't be acceptable can it? a few days, fine, but weeks with no means to get to work. I don't have another car I can use as Defender is on a non-commuting policy. They said I could delay the repair pending a courtesy car coming available, but as the vehicle isn't weather proof following the bump, I can't really delay.

I phoned Markerstudy, who just said hard luck, courtesy cars are subject to availability. I also phoned Howdens, who basically said the same thing plus mumbling stuff about it being Brexit's fault. I don't think there's much I can do, but it's frustrating when you think you have the cover you need and it seems to be some way short. 2007 110 TDCi Station Wagon XS

6th Dec 2023 11:27am

pjm-84

Member Since: 12 Apr 2021
Location: Hampshire
Posts: 642

Hence I don't bother with the courtesy car anymore but I'm lucky to have vehicles to fall back upon. Trying to explain this to the up selling broker is somewhat difficult.

6th Dec 2023 12:09pm

ickle

Member Since: 22 Jul 2010
Location: South Vendee
Posts: 1728

2008 Defender 110 Puma 2.4 CSW Alpine White

I wonder how the insurance company would feel if you paid your monthly DD 'subject to availability of funds'

'You can delay your request for payment for a few weeks and see if I've got some then.......'

That can't be far off misrepresentation offering something as a benefit and then refusing to give it when needed. Lots of hire companies about that would hire the repairer a car surely.

Keith

6th Dec 2023 1:51pm

Bluest

Member Since: 23 Apr 2016
Location: Lancashire
Posts: 3997

The small print does say "subject to availability " which I didn't pick up on at the time.of buying, but to my naive mind that might mean waiting a few days, not weeks. 2007 110 TDCi Station Wagon XS

6th Dec 2023 1:55pm

Ianh

Member Since: 17 Sep 2018
Location: Essex
Posts: 1775

I’m assuming your excess is higher if you don’t use their approved repairer. If not then why not use another reputable repairer who can supply a courtesy car.

Alternatively check with your insurance to see the additional cost of adding driving to work or business use to your defender policy. If it’s the same insurance company used for your other damaged vehicle you could ask them to charge you nothing for the policy change on your defender, or discount it as a good Will gesture as there is no courtesy car available.

6th Dec 2023 3:05pm

Bluest

Member Since: 23 Apr 2016
Location: Lancashire
Posts: 3997

Options are a bit limited as the car has already gone for repair now. I wouldn’t want to park the Defender at work even if it was insured. 2007 110 TDCi Station Wagon XS

6th Dec 2023 7:39pm

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