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nitram17



Member Since: 08 Jun 2014
Location: newcastle
Posts: 2260

Land rover customer relations
Has anybody had a response from stacie since 21st....or is it just me she is ignoring Big Cry
Post #689311 27th Feb 2018 2:49pm
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defender_uk



Member Since: 12 Aug 2011
Location: SW Scotland
Posts: 197

Scotland 
no your not alone....
typical LRCR 2020 First Ed 110.

replaced by 2021 250 110 Commercial

Defender_uk
Post #689435 27th Feb 2018 9:47pm
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Paulv8



Member Since: 09 Jun 2013
Location: Milton Keynes
Posts: 616

1989 Defender 90 V8 Petrol CSW Alpine White
Land Rover has 'Customer Relations'? Are you sure? I thought this was on the same level as the abominable snowman! V8 90...WIP
Post #689449 27th Feb 2018 10:11pm
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Supacat



Member Since: 16 Oct 2012
Location: West Yorkshire
Posts: 11018

United Kingdom 2013 Defender 110 Puma 2.2 XS DCPU Keswick Green
Still waiting here...
Post #689528 28th Feb 2018 10:06am
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ericvv



Member Since: 02 Jun 2011
Location: Near the Jet d'Eau
Posts: 5816

Switzerland 2009 Defender 110 Puma 2.4 SVX Station Wagon Santorini Black
Post #689529 28th Feb 2018 10:09am
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mk1collector



Member Since: 17 Sep 2009
Location: West Yorkshire
Posts: 6769

England 2004 Defender 110 Td5 CSW Bonatti Grey
As they no longer make a defender I don't think we are a priority for them. If they are bored and sick of drinking coffe one afternoon and their fingers are numb from checking out their Facebook page they might have a look on here just for a laugh Rolling Eyes Ray
My build thread
http://www.defender2.net/forum/topic17615.html
Post #689540 28th Feb 2018 10:47am
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Avion8



Member Since: 26 Jan 2015
Location: Perth
Posts: 281

Australia 2015 Defender 90 Puma 2.2 Heritage Edition SW Grasmere Green
You just have to hope that Ineous comes up with the goods - a reasonable facsimile of a Defender with a company approach that somewhat cares for the customer. No sign of that from JLR in West Australia. Just a discrace of an excuse for customer service. 1955 Series 1 107" Pick up.
1977 RRC Suffix 'D'.
2000 Defender 110 TD5 Xtreme.
2015 Defender Heritage 90.
Post #689574 28th Feb 2018 12:14pm
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steve E



Member Since: 06 Mar 2011
Location: Tenby
Posts: 2073

Wales 
They've been so bad here that they couldnt even supply the heritage book with the car even though you could buy one on ebay
They didn't give two poops and just offered a voucher off stuff you didn't want.
And that's just one instance on 7 Defenders bought.
It doesn't help at all, but I get all paint etc done myself and only use them for mechanical problems for which i would only phone LR assist so you get a courtesy car straight away.

Apart from that there GREAT Thumbs Up


Problem is every time I try to live without for a few months, I still go back as the only other motors I'd like would mean a large PCP and I'd never own them Big Cry
Post #689670 28th Feb 2018 5:02pm
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Pickles



Member Since: 26 May 2013
Location: Melbourne
Posts: 3748

Australia 2013 Defender 90 Puma 2.2 CSW Keswick Green
It looks like the current situation is not good then.
Well luckily, several years ago when we were ordering our 90 in Aussie, JLR (Aus) would not do what I wanted, so I spoke to the U.K.customer relations guy, Mike, via this forum, (he was on almost daily!), and He got it done for me,..He actually spoke to JLR Aus!
Pickles.
Post #689806 28th Feb 2018 10:02pm
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nitram17



Member Since: 08 Jun 2014
Location: newcastle
Posts: 2260

When i bought my truck in 2014 and the dealer looked at me like i was an idiot for asking for a long defunct(in his mind) eka code Ryan atcustomer relations sorted it out for me he also posted a picture of the windscreen frame ro bulkhead frame seal to show thart the vertical cuts in the seal (six inches from each end) where delibearate and not evidence of LR cost cutting.

Its hard not to be seen as sexist but(the sentence before a but is usually a lie Laughing )Since Ryan left amelia and stacie have not kept up his willingness to help!
Post #689848 1st Mar 2018 12:59am
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Supacat



Member Since: 16 Oct 2012
Location: West Yorkshire
Posts: 11018

United Kingdom 2013 Defender 110 Puma 2.2 XS DCPU Keswick Green
Nitram17 - that reminds me I have to dig around and see if I have a radio code or even need one.

Perhaps with the bad weather she has not been able to get into work, although I can't think of a job better suited to working from home.

Does anyone know if she pops up anywhere else online - facebook, twitter, etc?
Post #689871 1st Mar 2018 7:38am
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nitram17



Member Since: 08 Jun 2014
Location: newcastle
Posts: 2260

I am not certain.when they stopped the radio coding....my 2015 did not need them...the eka code was for the alarm so you could gain access if there was a problem with the remote unit...sorry if its a granny and eggs thing Embarassed
Post #689971 1st Mar 2018 1:58pm
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nitram17



Member Since: 08 Jun 2014
Location: newcastle
Posts: 2260

Re: Land rover customer relations
nitram17 wrote:
Has anybody had a response from stacie since 21st....or is it just me she is ignoring Big Cry


Update ......by that I mean no updates .....still no answer from Stacie......very much a joke this customer relations nonsense!!
Post #691265 5th Mar 2018 8:35pm
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Pickles



Member Since: 26 May 2013
Location: Melbourne
Posts: 3748

Australia 2013 Defender 90 Puma 2.2 CSW Keswick Green
Who's the chief of JLR,..is it Speth?....I'd ring up his office, (you won't be able to speak to him of course), but there will be someone there who will direct you to the right place,...you could try this,.....if all else has failed....or send him an email!
Pickles.
Post #691293 5th Mar 2018 9:23pm
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Sphere



Member Since: 26 Apr 2013
Location: Midlands
Posts: 725

United Kingdom 2015 Defender 110 Puma 2.2 USW Keswick Green
We could all put unhappy faces on Any social media posts JLR put up until they take notice. It would be a real pain for them and they would soon take notice especially if there is a few of us doing it Wink
Post #691299 5th Mar 2018 9:33pm
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