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daerlegin



Member Since: 31 Jan 2017
Location: Preston
Posts: 10

United Kingdom 2014 Defender 110 Puma 2.2 X-Tech LE Orkney Grey
Puma 2.2 2015 swivel housing seals
Hi just had defender into main dealer for warranty work. Replaced o/s front swivel housing seal. Got a friend of mine (who is a trained mechanic and mot inspector) to take a look underneath and he reasons the n/s is also weeping but more importantly that the dealer has put the o/s seal on back to front with spring showing.

Is it possible for them to make the mistake of putting the new seal in back to front? Just asking before I express my dissatisfaction at the dealers?

Comments greatfully appreciated Idea .

Nige
Post #649667 11th Sep 2017 7:59pm
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Retroanaconda



Member Since: 04 Jan 2012
Location: Scotland
Posts: 2520

Scotland 
There are a lot of 'mechanics' that I wouldn't trust to sit the right way around on a toilet seat.

So yes, perfectly feasible that they could make such an error.
Post #649671 11th Sep 2017 8:07pm
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ian series 1



Member Since: 17 Nov 2014
Location: south
Posts: 3127

United Kingdom 2008 Defender 90 Puma 2.4 CSW Bonatti Grey
That's not good! Shocked

I would be on the doorstep first thing... Neutral 80" 80" 86" 88" 90"

Wanted, Forward Control Anything considered.
Post #649674 11th Sep 2017 8:16pm
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Cuthbert



Member Since: 26 Oct 2013
Location: Up North
Posts: 1535

In my experience of main dealers, there are very few who are real specialists in Defenders. Come to think of it, there were very few who were actually interested in Defenders - even selling them. Be interested to learn if the seal has been fitted back to front.
Post #649684 11th Sep 2017 8:29pm
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zsd-puma



Member Since: 09 Aug 2016
Location: Kent
Posts: 2720

United Kingdom 2010 Defender 110 Puma 2.4 USW Santorini Black
if the spring is showing it's definitely around the wrong way. You'll be able to confirm that to them by showing them the other side which wont have the spring showing.
Post #649695 11th Sep 2017 8:51pm
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daerlegin



Member Since: 31 Jan 2017
Location: Preston
Posts: 10

United Kingdom 2014 Defender 110 Puma 2.2 X-Tech LE Orkney Grey
Thanks for the replies. I wouldn't trust the dealership to make me a cup of tea. However the main dealer who knows and cares about Defenders is an hours drive and this one is only 20 mins. Just thought that a new front bumper, an inter cooler grille replacement - both corroded, couple of rubber seals and a swivel seal wouldn't be a massive challenge.

It obviously is!

Trouble is I suppose I will have to go back to them rather than to my preferred dealer to get the other seal looked at and the existing one rectified. In hindsight I should have just gone up to Lakes and my preferred dealer.

N
Post #649716 11th Sep 2017 9:52pm
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daerlegin



Member Since: 31 Jan 2017
Location: Preston
Posts: 10

United Kingdom 2014 Defender 110 Puma 2.2 X-Tech LE Orkney Grey
OK so here Are some pics of the o/s repaired with the spring showing and the n/s which I also think is weeping.

Comments pls!

Nige



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Post #649746 12th Sep 2017 7:17am
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doublea



Member Since: 12 Jul 2011
Location: Aberdeenshire
Posts: 494

Scotland 2016 Defender 110 Puma 2.2 Adventure Phoenix Orange
I've had some "discussions" with my dealer (located 100 miles away, btw) about swivel seals. The trouble stems from the design allows a small amount of weep, so it's a question of degree. That said this, your n/s is beyond acceptable weep, in my view. Certainly, if the grease is dripping off the hub, it's time to replace. Your o/s looks wrong to me, but at least they replaced the retaining ring, sometimes the rusty old one gets refitted!

Usually, my dealer comes around to my point of view, if I press the matter. Current Steeds:
2015 110 UW in Grasmere Green
2003 BMW F650 the Hack
2000 Elise
1992 Ducati 888 (no longer in bits, yahoo)
1990 TDR 250 (in bits again)
1988 TDR 250 (no longer in bits) and for sale
Post #649935 12th Sep 2017 7:26pm
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daerlegin



Member Since: 31 Jan 2017
Location: Preston
Posts: 10

United Kingdom 2014 Defender 110 Puma 2.2 X-Tech LE Orkney Grey
Dealer arranged collection with driver same day and it's back with them. Poor of a main dealer to sign the work off in the first place. Anyway let's see how it comes back!
Post #650636 16th Sep 2017 2:10pm
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agentmulder



Member Since: 16 Apr 2016
Location: Outer Space
Posts: 1324

Kuwait 
Shocked

Wouldn't be going back there ever. Solved the bowel problem, working on the consonants...
Post #650673 16th Sep 2017 5:11pm
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