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Culminator



Member Since: 30 Apr 2013
Location: West sussex
Posts: 305

Oil pump failure Q421 recall
So just checked and my newly acquired Puma hasn't had the recall done and also found out that the recall ended in May this year. Harwood want £925 to do the work so what other options do I have? It's a 2012 car with 20k on the clock. All seems fine at the moment.
Post #636621 9th Jul 2017 8:35pm
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JOW240725



Member Since: 04 May 2015
Location: Suffolk
Posts: 7866

United Kingdom 2012 Defender 110 Puma 2.2 XS CSW Orkney Grey
From what I've read, it's important it is done or could right off the engine. For 2012 out of warranty I'd get a quote from a local independent Thumbs Up James
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Post #636622 9th Jul 2017 8:38pm
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Pickles



Member Since: 26 May 2013
Location: Melbourne
Posts: 3748

Australia 2013 Defender 90 Puma 2.2 CSW Keswick Green
First of all, is it within the VIN range?
Q421 was a recall, ....so isn't it "still" a recall.
If it were me, I'd be trying to get it done,...under the recall,....have a conversation with the Land Rover customer relations person available to you on this forum and see how you go?
Pickles.
Post #636675 9th Jul 2017 10:40pm
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zsd-puma



Member Since: 09 Aug 2016
Location: Kent
Posts: 2720

United Kingdom 2010 Defender 110 Puma 2.4 USW Santorini Black
I would contact LR customer services directly. Even if the quality recall has finished, then they may well authorise it anyway, especially if you've had a full LR Dealer service history on it. They know how many cars were in the given VIN range so they'll have budgeted for that many repairs.
Post #636681 9th Jul 2017 10:56pm
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dorsetsmith



Member Since: 30 Oct 2011
Location: South West
Posts: 4554

Post #636697 10th Jul 2017 6:49am
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Siwynne



Member Since: 04 Nov 2016
Location: West lancs
Posts: 552

England 
I called a dealer this week after reading this to check mine had been done as it falls in the vin range given. I was clearly told that if it had been serviced at a dealer it will have been done as a matter of course. I pressed and was assured it had been done on 16th Jan last year. This was good news for me but the first reply was the interesting one for others who have had dealer services without the pump change being completed. Surely they have a duty to honour these things they should have done as part of the dealer service we pay through the nose for.
Post #638139 17th Jul 2017 10:54pm
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LandroverDEF7373



Member Since: 13 Sep 2021
Location: Somerset
Posts: 2

United Kingdom 
Engine Oil Pump Fix
I purchased a Landrover in May 2015 from a dealer (Non Jaguar Landrover) and it turns out that the known defect of the engine oil pump had not been resoved. In the last 2 days the low oil pressure warning indicator has come on. I've had no joy going back via the Local Jaguar Ladnrover dealer or speaking to Jaguar Landrover UK directly. It doesn't have a full service history but I knew this when I purchased it form the dealer, however it has also been serviced. Any advice on how I can proceed?
Post #921309 13th Sep 2021 5:40pm
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blackwolf



Member Since: 03 Nov 2009
Location: South West England
Posts: 16809

United Kingdom 2007 Defender 110 Puma 2.4 DCPU Stornoway Grey
Realistically start saving for a new engine, I doubt that you have any recourse whatsoever since no-one has told you that it has been done. You might, at a pinch, get a goodwill discount from Landrover if you are persuasive, but then you'd have to use a main dealer and pay main dealer prices for a new engine, which probably means it will still be more expense than a good independent.

Landrover is famously un-generous in these matters, and I doubt that you have any legal recourse.
Post #921319 13th Sep 2021 6:39pm
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Harry dog



Member Since: 27 Oct 2016
Location: Farnham Surrey
Posts: 38

England 2012 Defender 110 Puma 2.2 USW Orkney Grey
I had the misfortune of the oil pump failing on a French motorway at 70 mph - not fun!! The whole sorry saga has been covered already on this forum and as Blackwolf has said JLR make it very hard work to get any kind of compensation payment from them. After over a year of legal wrangling I did get them to pay for the new engine but only as the legal protection part of my insurance policy was willing to take them on!!

My very strong advice would be get the vehicle to a trusted independent garage and get them to change the pump asap. Personally I wouldn't even drive it there (assuming it does still drive?!) Mine oil pump failed five years ago now and the resulting replacement engine and turbo costs then were circa £7K....probably nearer £10K now. GO GET IT DONE.

Harry
Post #921393 14th Sep 2021 8:16am
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Julie



Member Since: 07 Oct 2017
Location: Nantes
Posts: 421

France 2012 Defender 110 Puma 2.2 SW Keswick Green
Re: Engine Oil Pump Fix
LandroverDEF7373 wrote:
I purchased a Landrover in May 2015 from a dealer (Non Jaguar Landrover) and it turns out that the known defect of the engine oil pump had not been resoved. In the last 2 days the low oil pressure warning indicator has come on. I've had no joy going back via the Local Jaguar Ladnrover dealer or speaking to Jaguar Landrover UK directly. It doesn't have a full service history but I knew this when I purchased it form the dealer, however it has also been serviced. Any advice on how I can proceed?


Since recalls are related to safety issues, I'd contact the dealer.

Any product sold should be safe. How could that contract be valid ?
Post #921497 14th Sep 2021 7:51pm
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Timcat



Member Since: 20 Jul 2016
Location: Malawi at the moment
Posts: 1003

United Kingdom 2012 Defender 110 Puma 2.2 SW Indus Silver
blackwolf wrote:
Realistically start saving for a new engine, I doubt that you have any recourse whatsoever since no-one has told you that it has been done. You might, at a pinch, get a goodwill discount from Landrover if you are persuasive, but then you'd have to use a main dealer and pay main dealer prices for a new engine, which probably means it will still be more expense than a good independent.

Landrover is famously un-generous in these matters, and I doubt that you have any legal recourse.


Blackwolf, do you know what the vin range affected are? Going to give LR a call later & see if ours has been done.
Post #921676 16th Sep 2021 6:51am
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LandRoverAnorak



Member Since: 17 Jul 2011
Location: Surrey
Posts: 11240

United Kingdom 2013 Defender 110 Puma 2.2 USW Orkney Grey
Tim, there's a long thread here with details of the recall and the VIN range:

https://www.defender2.net/forum/topic36247...ump+recall Darren

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Post #921678 16th Sep 2021 7:11am
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Timcat



Member Since: 20 Jul 2016
Location: Malawi at the moment
Posts: 1003

United Kingdom 2012 Defender 110 Puma 2.2 SW Indus Silver
Thanks Darren, just phoned LR & our 110 has no outstanding recalls. When I asked if it had been done they said it would show on the system which it didn’t so guessing it wasn’t in the Bach of affected vin numbers.
Post #921686 16th Sep 2021 8:50am
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Timcat



Member Since: 20 Jul 2016
Location: Malawi at the moment
Posts: 1003

United Kingdom 2012 Defender 110 Puma 2.2 SW Indus Silver
Update, wasn’t 100% satisfied so phoned the dealers we purchase it from & yes it needed doing and has already been done.
Post #921726 16th Sep 2021 3:47pm
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blackwolf



Member Since: 03 Nov 2009
Location: South West England
Posts: 16809

United Kingdom 2007 Defender 110 Puma 2.4 DCPU Stornoway Grey
^^^ Excellent news, bet you're relieved! Thumbs Up
Post #921758 16th Sep 2021 8:50pm
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