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doublea



Member Since: 12 Jul 2011
Location: Aberdeenshire
Posts: 494

Scotland 2016 Defender 110 Puma 2.2 Adventure Phoenix Orange
Brake fluid change 24 month service - Dealer Bashing...
I wonder how this can be done without disturbing the bleed nipples?

Picture of reservoir before main dealer service


Click image to enlarge


Picture of reservoir after main dealer service


Click image to enlarge


Picture of example bleed nipple post service, they are all the same appearance - a grey film of dust and grime



Click image to enlarge

Neutral

The level was low and the red warning light was flashing on at times. I put this down to the initial loss of fluid due to a slack union on delivery when new, as the pads were showing very little wear. I didn't bother to top up, as I new the fluid would be getting changed at the service.

How is it that the rear partition is darker? If the fluid was changed, wouldn't it all be the same colour? Current Steeds:
2015 110 UW in Grasmere Green
2003 BMW F650 the Hack
2000 Elise
1992 Ducati 888 (no longer in bits, yahoo)
1990 TDR 250 (in bits again)
1988 TDR 250 (no longer in bits) and for sale
Post #618370 21st Apr 2017 12:14pm
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zsd-puma



Member Since: 09 Aug 2016
Location: Kent
Posts: 2720

United Kingdom 2010 Defender 110 Puma 2.4 USW Santorini Black
Well brake fluid change isn't a standard part of the service, it's a chargable extra, so you have to ask for it.

So if you asked for it/got charged for it, that leaves three possibilities;

1. The service reception didn't tell the technician a brake fluid change had been asked for so he or she just did the standard service.

2. The technician/dealership are pulling a fast one and don't bother doing it (makes you wonder what else they don't bother with)

3. The technician just forgot (what else did they forget)

It's just stupid really, they should just include the brake fluid change in the cost of the routine service, not make it optional! even if that means charging more for the routine service!

If you've been charged for it, just go back to the dealer and tell them it wasn't done and must have been an oversight on their part. (no point being rude, it never wins you any friends)
Post #618372 21st Apr 2017 12:32pm
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gilarion



Member Since: 05 Dec 2013
Location: Wales
Posts: 5086

Wales 2007 Defender 90 Other CSW Trident Green
In a word your dealership are crooks, by definition a crook is dishonest, a cheat and a thief. As they will have charged you and then accepted money for work they did not carry out they are also in the eyes of law, criminals.

I would demand they carry out the work and also demand that they pay you back the money and complete the job gratis. For those who like Welsh Mountains and narrow boats have a look at my videos and photos at..

http://www.youtube.com/user/conwy1
Post #618373 21st Apr 2017 12:34pm
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doublea



Member Since: 12 Jul 2011
Location: Aberdeenshire
Posts: 494

Scotland 2016 Defender 110 Puma 2.2 Adventure Phoenix Orange
Thanks for the replies.

The service sheet (hard copy printed from Topix) has a tick alongside "Replace brake fluid". The hard copy of online service record details "Renewal of Brake Fluid".

I have a service plan with the dealer. I'm pretty certain there are other omissions from the list. I reckon the technician just couldn't be bothered and felt no one would know or check.

Oh well, time to compose the email of complaint. Current Steeds:
2015 110 UW in Grasmere Green
2003 BMW F650 the Hack
2000 Elise
1992 Ducati 888 (no longer in bits, yahoo)
1990 TDR 250 (in bits again)
1988 TDR 250 (no longer in bits) and for sale
Post #618380 21st Apr 2017 12:53pm
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ericvv



Member Since: 02 Jun 2011
Location: Near the Jet d'Eau
Posts: 5816

Switzerland 2009 Defender 110 Puma 2.4 SVX Station Wagon Santorini Black
Replacing brake fluid is a standard and mandatory part of 24/48/72.... months service. And irrespective of mileage covered as brake fluid is hygroscopic, so absorbs humidity even if not used.
Is this a main dealer? If so, with your written evidence, you should contact Land Rover higher up as this is criminal misconduct of their dealer which brings safety at risk. Large companies like JLR do not like negative safety news very much these days.
Eric You never actually own a Defender. You merely look after it for the next generation.
http://youtu.be/yVRlSsJwD0o
https://youtu.be/vmPr3oTHndg
https://www.youtube.com/watch?v=_GtzTT9Pdl0
https://www.youtube.com/watch?v=ABqKPz28e6A
https://www.youtube.com/watch?v=rLZ49Jce_n0
https://www.youtube.com/watch?v=XvAsz_ilQYU
https://www.youtube.com/watch?v=K8tMHiX9lSw
https://m.youtube.com/watch?v=dxwjPuHIV7I
https://vimeo.com/201482507
https://www.youtube.com/watch?v=ZSixqL0iyHw
Post #618387 21st Apr 2017 1:28pm
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custom90



Member Since: 21 Jan 2010
Location: South West, England.
Posts: 19696

United Kingdom 
I've always thought brake fluid should be changed every two years.
For this reason, why on earth is it not part of servicing?

Unless you request it and know, they'll let you run on 4 or 5 year old brake fluid. Rolling Eyes

Unless completely bled, you aren't replacing all of the fluid.

Personally, I don't touch the brakes myself. Too much risk involved in case anything went wrong or anything.
They are so critical in every way.

Thumbs Up Diesel$ Live$ Matter. ⛽️🛢️👨‍🔧🧰⚙️ RED, WHITE & BOOST! 🇬🇧
Post #618390 21st Apr 2017 1:33pm
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ericvv



Member Since: 02 Jun 2011
Location: Near the Jet d'Eau
Posts: 5816

Switzerland 2009 Defender 110 Puma 2.4 SVX Station Wagon Santorini Black
Post #618419 21st Apr 2017 3:47pm
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custom90



Member Since: 21 Jan 2010
Location: South West, England.
Posts: 19696

United Kingdom 
But at additional cost, is that correct? Diesel$ Live$ Matter. ⛽️🛢️👨‍🔧🧰⚙️ RED, WHITE & BOOST! 🇬🇧
Post #618439 21st Apr 2017 5:12pm
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ericvv



Member Since: 02 Jun 2011
Location: Near the Jet d'Eau
Posts: 5816

Switzerland 2009 Defender 110 Puma 2.4 SVX Station Wagon Santorini Black
Don't know how it works in the UK, but here we have no fixed prices for A or B maintenance service packages. The dealer will do what is to be done for either a A or a B service, plus any other jobs we may ask for, and you pay for what they do. Seems the best way to avoid dealers to take short cuts. You get what you pay for, right?
Now, if you would be able to show that a dealer did not replace the entire brake fluid, but did invoice that job and put it it in the service manual, JLR Switzerland would take that very seriously.
Eric You never actually own a Defender. You merely look after it for the next generation.
http://youtu.be/yVRlSsJwD0o
https://youtu.be/vmPr3oTHndg
https://www.youtube.com/watch?v=_GtzTT9Pdl0
https://www.youtube.com/watch?v=ABqKPz28e6A
https://www.youtube.com/watch?v=rLZ49Jce_n0
https://www.youtube.com/watch?v=XvAsz_ilQYU
https://www.youtube.com/watch?v=K8tMHiX9lSw
https://m.youtube.com/watch?v=dxwjPuHIV7I
https://vimeo.com/201482507
https://www.youtube.com/watch?v=ZSixqL0iyHw
Post #618451 21st Apr 2017 5:53pm
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dorsetsmith



Member Since: 30 Oct 2011
Location: South West
Posts: 4554

Re: Brake fluid change 24 month service - Dealer Bashing...
dealer will test brake fluid from master reservoir





doublea wrote:
I wonder how this can be done without disturbing the bleed nipples?

Picture of reservoir before main dealer service


Click image to enlarge


Picture of reservoir after main dealer service


Click image to enlarge


Picture of example bleed nipple post service, they are all the same appearance - a grey film of dust and grime



Click image to enlarge

Neutral

The level was low and the red warning light was flashing on at times. I put this down to the initial loss of fluid due to a slack union on delivery when new, as the pads were showing very little wear. I didn't bother to top up, as I new the fluid would be getting changed at the service.

How is it that the rear partition is darker? If the fluid was changed, wouldn't it all be the same colour?
Post #618470 21st Apr 2017 6:33pm
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doublea



Member Since: 12 Jul 2011
Location: Aberdeenshire
Posts: 494

Scotland 2016 Defender 110 Puma 2.2 Adventure Phoenix Orange
Had a response from the dealer. They are not denying it or otherwise wriggling, just a straight apology and vehicle you going back next week. There are another 4 matters that i didn't mention on here. I just wanted some background to confirm i wasn't wrong about the fluid change. I reckon the fluid in the reservoir should all be the same colour if it is changed. If i were doing it, I'd be syringing the fluid out then bleeding through to the callipers with the fresh fluid. It's clear to me these nipples haven't been disturbed.

It's pretty galling when the service literature stresses the high quality genuine parts and land rover trained technicians for your piece of mind. It comes down to trust at the end of the day. If the man/woman/boy wielding the spanner doesn't care, it all is meaningless. Current Steeds:
2015 110 UW in Grasmere Green
2003 BMW F650 the Hack
2000 Elise
1992 Ducati 888 (no longer in bits, yahoo)
1990 TDR 250 (in bits again)
1988 TDR 250 (no longer in bits) and for sale
Post #618552 21st Apr 2017 10:23pm
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gilarion



Member Since: 05 Dec 2013
Location: Wales
Posts: 5086

Wales 2007 Defender 90 Other CSW Trident Green
Quote:
land rover trained technicians for your piece of mind
Rolling with laughter


I know of two Main Agents who when busy farm out work to an independent garage round the corner.

If I can and if at all possible when main agents carry out work I like to sit in the viewing gallery and watch. Whistle For those who like Welsh Mountains and narrow boats have a look at my videos and photos at..

http://www.youtube.com/user/conwy1
Post #619444 25th Apr 2017 5:13pm
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Swine&Small



Member Since: 20 Mar 2017
Location: Norfolk
Posts: 1223

United Kingdom 
This all seems like paying for the solicitor to do the conveyance at his rate
and then finding out it is done by the clerk/office boy
Censored 1983 Series 3 Pick up in Marine Blue
1967 Morris Traveller
1966 Morris Convertible
2012 VW T5 Camper
Quod Abundat Non Obstat.
Post #619447 25th Apr 2017 5:20pm
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miker



Member Since: 13 Sep 2015
Location: Surrey
Posts: 1760

United Kingdom 1999 Defender 110 Td5 CSW Rioja Red
custom90steve wrote:
I've always thought brake fluid should be changed every two years.
For this reason, why on earth is it not part of servicing?

Unless you request it and know, they'll let you run on 4 or 5 year old brake fluid. Rolling Eyes

Unless completely bled, you aren't replacing all of the fluid.

Personally, I don't touch the brakes myself. Too much risk involved in case anything went wrong or anything.
They are so critical in every way.

Thumbs Up


Interestingly, a lot of manufacturers are now moving to 3 years on the brake fluid. Probably to satisfy the lease market, but I know for a fact my brake fluid on my other car is heading for 4 years old, and I have no braking issues.

Regardless, in this case they said they did it, so they damn well should have done it!!
Post #619450 25th Apr 2017 5:25pm
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zsd-puma



Member Since: 09 Aug 2016
Location: Kent
Posts: 2720

United Kingdom 2010 Defender 110 Puma 2.4 USW Santorini Black
To be honest it can last much longer than that. You could just used a fluid tester on it and replace it when it gets above a certain percentage of water content.
Changing it does flush out some of the small particles that end up in the system too, but the actual fluid is good as long as it hasn't absorbed too much water, and as the system is basically sealed not much moisture is likely to get in there.

Pretty much all cars are over braked these days, it's rare to get the brakes hot enough that they suffer brake fade, unlike old drum braked cars for example. While a Defender's brakes aren't as sharp as say a Range Rover's you can still make the wheels lock up with ease. Fluid specs have also increased, although most fluids are DOT4 grade, this is the minimum grade and most modern ones are actually have much higher boiling points than the minimum.
Post #619458 25th Apr 2017 5:58pm
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