 | Home > Land Rover Customer Relations > DEALER WARRANTY POLICY ON DEFENDER 2.2 130 AFTER NEW ENGINE |
 
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| Caterham Member Since: 06 Nov 2008 Location: Birmingham Posts: 6264   
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Ryan,
sorry to go off on one here and apologies if I'm asking what shouldn't be asked...... as we all know many many parts are supplied from third parties ie the engine in this case is a Ford unit. presumably if the original fit engine fails the warranty costs are picked up by Ford. Do they not warranty any replacement parts for a minimum of 12 months? not having a go or anything but it just doesn't seem to make sense?  |
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18th Dec 2015 4:19pm |
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| Caterham Member Since: 06 Nov 2008 Location: Birmingham Posts: 6264
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thanks Ryan - please don't think I'm having a go at all here, just trying to understand how these things work.
so presumably in this case Ford would not have to provide more than a months warranty on a replacement engine that was installed on a 35 month old vehicle? or is it just JLR's policy not to go past month 36 and therefore even if Ford provide a further 12 months warranty this can't be effected beyond month 36. like I say if I'm asking what I shouldn't please tell me to go away (no offense will be taken) - it's what everyone else tells me to do  . |
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18th Dec 2015 4:35pm |
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| CRC@LandRover Verified Account  Member Since: 25 Mar 2013 Location: Coventry Posts: 383 
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Hi Caterham
Thank you for your post. I would be unable to advise on the specifics regarding the vehicle in question, and can only advise as per my previous post that the three year manufacturers warranty on the vehicle as a whole, is administered by ourselves, Land Rover as the vehicle manufacturer. Any part replaced within the three year manufacturers warranty period, regardless of timing would only be covered until the end of the manufacturers warranty of the vehicle. Regards Ryan |
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18th Dec 2015 4:43pm |
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| Caterham Member Since: 06 Nov 2008 Location: Birmingham Posts: 6264
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thanks Ryan.
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18th Dec 2015 4:45pm |
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| chrisbowler Member Since: 25 Jun 2011 Location: wales Posts: 101 |
Ryan
Thank you for your comments. I have forwarded them to my friend and I am sure he will follow them through with the dealer. Once again thank you. Regards Chris Boiwler |
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20th Dec 2015 8:56pm |
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| JJ Member Since: 18 May 2009 Location: Winchester Posts: 932 
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Consumer law applies here and as someone has already said the dealer should pick this up and sort it because if you have to go down the legal route ( small claims ) the chance of success is very high.
The law ( sale of goods act ) hinges on how the average person would expect the product to perform, I think if you ask 100 people in the street 100 would expect an engine to last more than a few months. Hopefully that can all be avoided and the dealer will sort it. |
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20th Dec 2015 9:36pm |
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| grizz Member Since: 31 Aug 2014 Location: cheshire Posts: 208 
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After reading this you should really find out what was fitted by the dealer . And find out what the exact fault is with the vehicle .
A engine would have probably been a tall engine that is just a block and head with maybe a turbo due to oil pressure loss . It's very rare they will fit a full power pack that will include all ancillary such as oil coolers , egg system . |
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20th Dec 2015 10:44pm |
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| Caterham Member Since: 06 Nov 2008 Location: Birmingham Posts: 6264
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presumably consumer law applies to the original purchase and not replacements under warranty?
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21st Dec 2015 8:29am |
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| JJ Member Since: 18 May 2009 Location: Winchester Posts: 932
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Sale and Supply of Goods Act 1994
This Act says that all products have to be of a 'satisfactory quality'. This means that they have to: be safe last for a reasonable amount of time be fit for their intended purpose have nothing wrong with them (unless the defect was noted at the time of sale) So the acid test for this is what would the reasonable man in the street consider the life of a replacement engine to be. The warranty supplied by any manufacturer is their arbitrary length of time for marketing purposes not a legally defined period. After all they make it up to suit themselves not the consumer. I would imagine that a satisfactory resolution will be found. |
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21st Dec 2015 9:33am |
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| Flyingfocrs Member Since: 12 Jan 2015 Location: Deepest darkest Aberdeenshire Posts: 155  
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So according to the warranty if you have the replacement part fitted one day before your original 3 year warranty expires that part is only covered for 1 day.
But if it was fitted 1 day after the original warranty expires you get a 1 year warranty on the part. Surely the part that was fitted must be covered for 12 months at least regardless on when during the warranty period it was fitted! |
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21st Dec 2015 9:48am |
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| Supacat Member Since: 16 Oct 2012 Location: West Yorkshire Posts: 11018 
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That is exactly what Ryan has said, whether he means it that way or not - you should raise end of warranty claims within the last week but only get them fitted after the expiry!
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21st Dec 2015 10:16pm |
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| chrisbowler Member Since: 25 Jun 2011 Location: wales Posts: 101 |
By way of an update - the vehicle has been fixed - head gasket gone after 6 months life and my friend has paid 50% of the bill. LR made a 50% good will gesture.
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25th Jan 2016 9:21pm |
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| Supacat Member Since: 16 Oct 2012 Location: West Yorkshire Posts: 11018
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So they waived all their rights under the Sale of Goods Act and the "six year rule"?
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26th Jan 2016 9:42pm |
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