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Happyoldgit



Member Since: 14 Sep 2007
Location: Norfolk
Posts: 3471

United Kingdom 2015 Defender 110 Puma 2.2 USW Corris Grey
Had not a potential faulty assembly ought to be a recall? Steve.
Owned numerous Land Rover vehicles of all shapes and sizes over the decades.
Current Defender: A non tarts hand-bagged Puma 110 XS USW.

[Insert something impressive here such as extensive list of previous Land Rovers or examples of your prestigeous and expensive items, trinkets, houses, bikes, vehicles etc]

http://forums.lr4x4.com

I used to be Miserable ...but now I'm ecstatic.
Post #422925 12th May 2015 3:17pm
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Scoobeenut



Member Since: 04 Mar 2015
Location: West London
Posts: 310

United Kingdom 2010 Defender 90 Puma 2.4 SW Santorini Black
It would be interesting to see what the insurance companies make of this?

A vehicle manufacturer knowingly sends out vehicles with an assembly line fault that can potentially disable the vehicle at any time without warning. That same manufacturer despite repeated warnings of the defect from a few informed and concerned customers refuses to acknowledge the problem and instead refers them back to the standard warranty procedure (and only then for vehicles that are still within the warranty period). This defect could in no way be classified as a standard wear and tear item and so would not be diagnosed and is not even visible as part of the normal servicing routine or inspections.

So we now have a situation where many owners of the vehicle are driving around unaware of the potential failure. Surely the manufacturer has a duty of care to inform all owners of the problem as soon as they have been made aware of it? To not do so would be negligent in the extreme.
Post #422946 12th May 2015 4:32pm
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midlife



Member Since: 15 Apr 2015
Location: Cork
Posts: 122

Ireland 2007 Defender 90 Puma 2.4 SW Rimini Red
Can you not point VOSA in this direction ?.
Post #422950 12th May 2015 4:55pm
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theorangebandit



Member Since: 03 Jun 2013
Location: Stowmarket
Posts: 862

Notice how we can have it diagnosed if covered by warranty , but those of us with out of wrrenty will no doubt foot 2 hrs labour to diagnose fault,
Post #422964 12th May 2015 5:51pm
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Supacat



Member Since: 16 Oct 2012
Location: West Yorkshire
Posts: 11018

United Kingdom 2013 Defender 110 Puma 2.2 XS DCPU Keswick Green
It's interesting how JLR treats it's customers, whilst at the same time bangs on about supplier relationships "founded on principles of integrity, honesty and trust!

http://www.jaguarlandrover.com/gl/en/about...ce-awards/
Post #423027 12th May 2015 8:45pm
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Happyoldgit



Member Since: 14 Sep 2007
Location: Norfolk
Posts: 3471

United Kingdom 2015 Defender 110 Puma 2.2 USW Corris Grey
That's it then, it's down to the owner to initiate a fix regarding a potentially highly inconvenient, not to mention dangerous issue? Steve.
Owned numerous Land Rover vehicles of all shapes and sizes over the decades.
Current Defender: A non tarts hand-bagged Puma 110 XS USW.

[Insert something impressive here such as extensive list of previous Land Rovers or examples of your prestigeous and expensive items, trinkets, houses, bikes, vehicles etc]

http://forums.lr4x4.com

I used to be Miserable ...but now I'm ecstatic.
Post #423695 15th May 2015 7:27am
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Supacat



Member Since: 16 Oct 2012
Location: West Yorkshire
Posts: 11018

United Kingdom 2013 Defender 110 Puma 2.2 XS DCPU Keswick Green
You're well within warranty so listen for any sign of knocking and get your local main dealer to confirm your diagnosis and have it fixed under warranty. Thumbs Up

if mine was out of warranty and I had this issue then I might be looking at the list of names here and firing them off a personal email.

Email addresses seem to be initial of first name & surname @jaguarlandrover.com.

Go to this website:

http://newsroom.jaguarlandrover.com/en-in/...nts=False#

Top of my list would be:


Nick Rogers - Director Group Engineering, Jaguar Land Rover
http://newsroom.jaguarlandrover.com/en-in/...og_270315/
nrogers@jaguarlandrover.com


Grant McPherson - Director of Quality and Automotive Safety, Jaguar Land Rover
http://newsroom.jaguarlandrover.com/en-in/...hy_021013/
gmcpherson@jaguarlandrover.com

I used the email logic to contact the someone else senior within JLR a couple of days ago and got a reply from them within the day Thumbs Up
Post #423699 15th May 2015 7:51am
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Happyoldgit



Member Since: 14 Sep 2007
Location: Norfolk
Posts: 3471

United Kingdom 2015 Defender 110 Puma 2.2 USW Corris Grey
Well, yes we can consult our respective dealer while still covered by warranty ...but who has owned a Defender that has not clonked and clunked in one way or another either brand new or some way into ownership only to be told by their dealer that they all do that?

This is a known fault that has been shown to be due to lack of lubrication on assembly. Steve.
Owned numerous Land Rover vehicles of all shapes and sizes over the decades.
Current Defender: A non tarts hand-bagged Puma 110 XS USW.

[Insert something impressive here such as extensive list of previous Land Rovers or examples of your prestigeous and expensive items, trinkets, houses, bikes, vehicles etc]

http://forums.lr4x4.com

I used to be Miserable ...but now I'm ecstatic.
Post #423709 15th May 2015 8:26am
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YOLO110



Member Since: 14 Feb 2015
Location: Perth Oz and Stansted UK
Posts: 1633

Australia 
Clunk, clonk, yes sir, they all do that...

Yes, mine does too, with not even 1,000 miles on the clock. But it could be coming from anywhere on the drivetrain... it might indeed be from this assembly if mine was not greased.

I just don't get and am speechless why JLR just cannot treat this matter with the seriousness it justifies. Never mind good old customer service from a huge multi-national car company. As someone has already mentioned, if a sudden loss of drive were to occur across a rail track or for that matter pulling out onto a fast moving road, the consequences could be a very serious or fatal accident.

This is a known fault. It is an easy fix! I am astounded why there is still ducking and weaving going on! Shocked YOLO... You Only Live Once...
Post #423736 15th May 2015 9:22am
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ozy013



Member Since: 10 Feb 2014
Location: Melbourne
Posts: 105

Australia 2010 Defender 110 Puma 2.4 SW Rimini Red
This is a known and dangerous fault, that has the possibility to cause serious injury if it occurs at the wrong time. Maybe Land Rover should take a leaf out of Toyota's and Nissan's books. They've just recalled over 6 million vehicles worldwide, due to a faulty airbag. Most of the cars affected were built between 2003-2007. Obviously these vehicles are out of warranty, but Toyota is fixing with no cost to the customer. Not sure about Nissan.

http://www.drive.com.au/motor-news/toyota-...h11wm.html


As stated on this forum, Aulro, and the South African forum, it's a known manufacturing defect. Why is Land Rover hand balling this back to the customer? Hopefully Land Rover won't wait till there's a couple of fatalities, due to this fault, before they react.

I think we should all be emailing our concerns to
Grant McPherson - Director of Quality and Automotive Safety, Jaguar Land Rover
http://newsroom.jaguarlandrover.com/en-in/...hy_021013/
gmcpherson@jaguarlandrover.com

Thanks Supacat Thumbs Up my email is on it's way.
Post #423752 15th May 2015 10:19am
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Supacat



Member Since: 16 Oct 2012
Location: West Yorkshire
Posts: 11018

United Kingdom 2013 Defender 110 Puma 2.2 XS DCPU Keswick Green
Keep us posted.

There's no point others just whinging on here, an email or two is hardly alot of effort...
Post #423767 15th May 2015 11:26am
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tuesdayfox



Member Since: 23 Jun 2013
Location: Sydney,OZ
Posts: 129

2013 Defender 110 Puma 2.2 SW Zambezi Silver
my email just sent
Cheers
Post #453536 9th Sep 2015 5:46am
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Morepower



Member Since: 08 Jan 2013
Location: Fife, Scotland
Posts: 630

New Zealand 
Interesting reading... But in today's society I would have thought that JLR would re-act very quickly to this possible fatality causing fault... I mean, any decent lawyer who's engaged in civil action (If it did cause a serious accident) would have a field day with this... (known fault with no re-call or voluntary dealer check, New vehicles not assembled to manufactures specifications etc etc )
Imagine if someone/or worse still multiple people where killed with a vehicle still in warranty... What would the result be?... I'd imagine a very very large (possibly) multi million if not more pay-out, Never mind the then normal press/tv slanging match... with something along the lines of "JLR knew of the issue but chose to do nothing"...

Just my 2p's worth

Tim It doesn't matter how bad it is, It can always get worse...

2013 Bowler 110 (Sold)
2016 Bowler 90 Rally Spec (Sold)
Post #453540 9th Sep 2015 6:57am
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ozy013



Member Since: 10 Feb 2014
Location: Melbourne
Posts: 105

Australia 2010 Defender 110 Puma 2.4 SW Rimini Red
Just a quick update, basically still waiting for a reply, that's not the standard computer generated "thank you for contacting us".
Apologies for not updating sooner, I just totally forgot.
Just resent original email.
Post #453606 9th Sep 2015 10:44am
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Jukathy



Member Since: 25 Jan 2015
Location: Berlin
Posts: 170

2012 Defender 110 Puma 2.2 SW Keswick Green
Well, you can scream and you can moan, but you can't get blood from a stone. (the Hooters)

P.S. Mine's at 25k. No drive train issues so far. Trying to release the clutch xtra sensitively. That's how my boy friend instructed me many years ago on his Series with Turbodiesel mod.
Post #456214 18th Sep 2015 8:31pm
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