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Home > Technical > Q421- Oil Pump Failure **JLR RECALL**
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forest172



Member Since: 01 Nov 2012
Location: derbyshire
Posts: 355

2013 Defender 90 Puma 2.2 SW Santorini Black
just had mine done, phoned up and they checked the system confirming the recall

the dealer told me they was going to reuse the old oil. I`ll check later
Post #445759 13th Aug 2015 11:40am
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lohr500



Member Since: 14 Sep 2014
Location: Skipton
Posts: 1277

United Kingdom 2013 Defender 110 Puma 2.2 XS CSW Santorini Black
If my dealer told me they were going to re-use the old oil, I would have told them not to start the job and I'd have booked it in at a different dealer. Unless of course they were going to chuck the old oil in a workshop space heater or something similar.
I can't imagine for one second the LR recall sheet instructs them to use the old oil.
Post #445871 13th Aug 2015 6:59pm
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Pickles



Member Since: 26 May 2013
Location: Melbourne
Posts: 3748

Australia 2013 Defender 90 Puma 2.2 CSW Keswick Green
Gracie was "done" last week, along with her B service, all very opportune, didn't have to pay for oil & filter.
Pickles.
Post #445937 13th Aug 2015 10:42pm
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forest172



Member Since: 01 Nov 2012
Location: derbyshire
Posts: 355

2013 Defender 90 Puma 2.2 SW Santorini Black
well the oil appears golden in colour. I can`t see that being the old oil from October last year and 5k
Post #446112 14th Aug 2015 3:05pm
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lohr500



Member Since: 14 Sep 2014
Location: Skipton
Posts: 1277

United Kingdom 2013 Defender 110 Puma 2.2 XS CSW Santorini Black
Sounds as though all is well forest172.
Post #446127 14th Aug 2015 3:36pm
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Rugerrog



Member Since: 16 Jan 2015
Location: Derbyshire
Posts: 12

United Kingdom 2014 Defender 110 Puma 2.2 SW Barolo Black
Well here we go again had a call from the dealers my 14 plate 110 has got to go in for, wait for it oil pump recall !!!!! I thought this would have been sorted by now. time for some free oil, new pump and sump booked in and waiting Laughing Current Landy is a 110 2.2 Puma bit different from my first one a Series 1
with a straight 6 petrol engine Smile last one was a 2.2 puma 90 but the M4 crash barrier took care of that !!!!
Post #496843 26th Jan 2016 9:31pm
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Greadh



Member Since: 17 Feb 2016
Location: North West
Posts: 97

United Kingdom 2013 Defender 110 Puma 2.2 USW Santorini Black
Hi. Recently got a 2 year old 110 utility within vin range from a main deal, is there an easy way to check the recall has been addressed? Being from a main dealer you'd hope, but best to check Confused

Going to look under tomorrow, see if sump looks newish, but is low milage so might not be that obvious.
Post #505377 17th Feb 2016 1:00am
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Pickles



Member Since: 26 May 2013
Location: Melbourne
Posts: 3748

Australia 2013 Defender 90 Puma 2.2 CSW Keswick Green
Best to check with your dealer, they can check the system & give you certainty.
Pickles.
Post #505381 17th Feb 2016 5:17am
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Greadh



Member Since: 17 Feb 2016
Location: North West
Posts: 97

United Kingdom 2013 Defender 110 Puma 2.2 USW Santorini Black
Will do thanks. Just wasnt sure if there was a part number viasable that would show it's been done. But as you say, best get direct from them to be sure.
Post #505392 17th Feb 2016 7:09am
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PRENT1



Member Since: 02 Sep 2015
Location: bromley
Posts: 40

United Kingdom 2011 Defender 110 Puma 2.2 XS CSW Santorini Black
oil pump recall
Just called my dealer, and asked them to check if my car was due the recall they said yes... when i asked why they did not carry it out whilst it was in their garage they said 'because i never asked....?'
I recommend that if you have a 2.2 just phone your dealer and quote Q$"! recall and they have to check.
Post #505427 17th Feb 2016 9:29am
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Supacat



Member Since: 16 Oct 2012
Location: West Yorkshire
Posts: 11018

United Kingdom 2013 Defender 110 Puma 2.2 XS DCPU Keswick Green
No need to call dealer just register on Topix with your VIN and it will show whether there are any outstanding service actions.
Post #505448 17th Feb 2016 10:05am
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Greadh



Member Since: 17 Feb 2016
Location: North West
Posts: 97

United Kingdom 2013 Defender 110 Puma 2.2 USW Santorini Black
Thanks, Topix = No Outstanding Field Service Actions - so I presume it was done by previous owner/deal before I purchased Smile
Post #505455 17th Feb 2016 11:43am
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Dobby



Member Since: 23 May 2012
Location: East Seaxe
Posts: 187

Do we know if TOPIx will show the campaign even if it's expired? I'm wondering if TOPIx now doesn't show the Q421 campaign as it's ended, so when you login and check your VIN it appears as though the work is not needed, whereas it actually is?


Supacat wrote:
No need to call dealer just register on Topix with your VIN and it will show whether there are any outstanding service actions.
Post #636819 10th Jul 2017 7:33pm
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zsd-puma



Member Since: 09 Aug 2016
Location: Kent
Posts: 2720

United Kingdom 2010 Defender 110 Puma 2.4 USW Santorini Black
It should still show it, it has all the TSB's on there.
Post #636873 10th Jul 2017 10:48pm
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Dobby



Member Since: 23 May 2012
Location: East Seaxe
Posts: 187

unless i'm looking in the wrong place, I don't think so. I see this on the home page. But local dealers can't tell me if the work has been completed already, or not. They just say it's not needed and that not all VINs in the range are affected.



Click image to enlarge




zsd-puma wrote:
It should still show it, it has all the TSB's on there.
Post #636926 11th Jul 2017 12:03pm
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