 | Home > Land Rover Customer Relations > EKA Code |
 
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| Vintagepaul Member Since: 20 Jan 2015 Location: Rye, East Sussex Posts: 481  
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Just about every large Company in every sector of business put's out these PC mission statements about how the customer, staff and the environment are their reasons for existing and their main concerns.
What they really mean is 'we want to extract as much revenue from you as possible and we don't really care how we do it', but if we put that on our website it may not look too good.  2015 Defender 90XS HT |
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14th Feb 2016 12:21pm |
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| CRC@LandRover Verified Account  Member Since: 25 Mar 2013 Location: Coventry Posts: 383 
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Hi all
Thank you for your posts. I note the comments made regarding EKA codes and must advise that for reasons of security, we would be unable to provide the relevant codes directly to vehicle owners. Any codes provided would be provided via our approved retailers following receipt of proof of ownership provided by the rightful vehicle owner. For customers located outside of the UK, should you require the EKA code for your vehicle, if you are able to send me a PM with your vehicle and contact details, I will be happy to forward your request to the relevant Customer Relations Department for your vehicle market who will be able to assist further. Avion8, I am in receipt of your PM and will respond in due course. Regards Ryan |
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15th Feb 2016 10:37am |
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| Avion8 Member Since: 26 Jan 2015 Location: Perth Posts: 281  
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Thanks for this Ryan. My dealer is adamant that 2015 Defenders do not have EKA codes, so your assistance is much appreciated.
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15th Feb 2016 10:40am |
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| blackwolf Member Since: 03 Nov 2009 Location: South West England Posts: 16871 
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I imagine that even on the current models if you plug in a Nanocom or similar diagnostic tool you can read the stored EKA code, in exactly the same way as you can on earlier models.
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15th Feb 2016 10:46am |
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| Avion8 Member Since: 26 Jan 2015 Location: Perth Posts: 281
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Are Land Rover going to provide me with a Nanocom or any diagnostic tool?
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15th Feb 2016 11:23am |
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| blackwolf Member Since: 03 Nov 2009 Location: South West England Posts: 16871
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Unlikely, but your dealer should be able to read the EKA code by plugging his tool into the vehicle.
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15th Feb 2016 12:13pm |
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| Avion8 Member Since: 26 Jan 2015 Location: Perth Posts: 281
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They keep telling me that the Defender does not have an EKA code.
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15th Feb 2016 12:26pm |
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| R1200GS Member Since: 12 Jul 2015 Location: Hampshire Posts: 265 
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Thank You Ryan for sorting out the EKA code on my Jan 2016 90XS
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16th Feb 2016 4:18pm |
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| Avion8 Member Since: 26 Jan 2015 Location: Perth Posts: 281
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Thank you Ryan, I received my EKA code today from Jaguar Land Rover Australia this morning. Great service.
Regards Nigel |
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17th Feb 2016 12:52am |
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| mickygee Member Since: 22 Jun 2009 Location: sydney Posts: 44
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same here. Thank you Ryan!!!
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17th Feb 2016 9:50am |
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| Mark V Member Since: 13 Apr 2016 Location: North Yorkshire Posts: 4 
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Hi all. I am new to the forum and not allowed to send a private message to Ryan at Landrover yet, so I'm hoping he will pick up on this post.
I just took delivery of my Jan 2016 build Defender XS and there is no security card as referred to in the handbook. Both the supplying dealer and my local dealer are telling me it doesn't have an either a radio code or an EKA code, hence no need for a security card. The consensus on this forum seems to be that there isn't a radio code anymore. I've looked in the battery compartment and nothing is there. So can we confirm that there is definitely no radio code required? As for the EKA code, the forum seems convinced that there should still be one. Ryan can you help on both points please? Thanks |
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13th Apr 2016 8:22am |
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| CRC@LandRover Verified Account Member Since: 25 Mar 2013 Location: Coventry Posts: 383
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Hi Mark V
Thank you for your post. I note your query and I would be happy to look into this for you to establish if the required information is available. Generally, the information you are referring to is recorded on the build sheet of the vehicle and in my experience can be sourced from within the business. As I note that you are unable to send me a PM, may I suggest sending an email to the following address and I will be happy to look into this for you; jlrcrcsm@jaguarlandrover.com I would also be grateful if you are able to provide me with the following information; Your full name Telephone number Email address Vehicle registration Full VIN/chassis number Relevant Land Rover retailer I look forward to hearing from you. Regards Ryan |
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14th Apr 2016 12:27pm |
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| chek Member Since: 17 Sep 2015 Location: ZRH Posts: 181  
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Hello Ryan
Sorry but I still don't get it. I bought my Defender in March 2016, no EKA code was provided. Is there an EKA code for every Defender? Thanks, Christopher |
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20th Apr 2016 6:12am |
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| tonyhedge Member Since: 07 Jul 2015 Location: Worcestershire Posts: 101 
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Hi Mark and Christopher
Yes, there is no radio code any more but there *is* an EKA code, but seemingly no mechanism for communicating it from LR to either dealer or customer! Your dealer, though they may not know it, can obtain it from LR. You just have to persuade them they can! Flattery may help if threats don't. Find a helpful lady in the service department. Explain that EKA codes belong to a security system so old that she wasn't born when they first came out, and which was obsolete before she left school, so it isn't surprising she hasn't heard of them! Worked for me!
Good luck! That's not a dent, it's a rivet. That's not a dent, it's a rivet. That's not ... oh! That is a dent! 2014 90 XS SW 1997 Discovery 300TdiS (retired to stud) 1966 Series IIA 88" (now my son's) 2001 Astra - I need something to go and buy the parts when the others are off the road! |
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20th Apr 2016 7:24am |
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