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sven

Member Since: 29 Dec 2011
Location: Oslo
Posts: 80

2009 Defender 90 Puma 2.4 SVX Soft Top Santorini Black

9 monts anniversary of Entreq non-delivery of parts

These days I am celebrating 9 months anniversary of non-delivery of parts that I ordered and paid the german ghost firm Entreq EUR 292 for.

No response to my mails, but funny enough they continue to send me newsletters about their fantastics and extremely expensive new products. 2009 Land Rover Defender 90 SVX Soft top 60th Anniversary Edition

24th Nov 2014 10:24pm

K9F

Member Since: 12 Nov 2009
Location: Bournemouth
Posts: 9610

2008 Defender 90 Puma 2.4 XS CSW Stornoway Grey

I get the same newsletters and am a historical happy customer. Due to people's experiences such as yours I will NO LONGER order or buy from them until they honour their customers and rebuild their once unquestionable quality of service.

Entreq get your act together or go under!

If you go through life with your head in the sand....all people will see is an ar5e!!

Treat every day as if it is your last....one day you will be right!!

24th Nov 2014 11:27pm

Cuthbert

Member Since: 26 Oct 2013
Location: Up North
Posts: 1535

I love the internet - what you can learn both good and bad.

24th Nov 2014 11:59pm

Philslandy

Member Since: 10 Sep 2013
Location: Eifel
Posts: 156

@Sven: i feel very sorry to hear that!
I had also bad service experience with them, but fortunatly it didn`t cost me any money.
But i don`t think you have to loose 292€ you paid: have a last try to contact them by letter - then give a lawyer the process.
The parts are excellent - the Service is in my opinion bad
Wish you good luck
Cheers Philip

26th Nov 2014 8:07pm

sven

Member Since: 29 Dec 2011
Location: Oslo
Posts: 80

Thanks.

A registered letter will be sent within a week and in parallell my legal advisor is considering further actions. 2009 Land Rover Defender 90 SVX Soft top 60th Anniversary Edition

26th Nov 2014 9:37pm

mturri

Member Since: 13 Jul 2010
Location: Patagonia
Posts: 29

Similar experience... ordered EUR 265 worth on August 2013 and wired funds the day after.

Received UPS tracking number on email but status remained at "ready to ship" for the months to come.

No response to emails (about a dozen sent).

January 2014 (5 months later) got an email saying "parts were in backorder and will ship today" (just like that!). Asked for tracking number various times but no response.

Then one day in July the package just came in... 11 months after ordering!

Not buying from Entreq/Olaf ever again. Parts are of a superb quality but absurdly overpriced, now when it comes to customer service/business ethics they are absolute rubbish. In my personal opinion based on my personal experience that is...

Cheers
Matt

27th Nov 2014 11:11pm

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