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ken



Member Since: 18 Aug 2009
Location: Banging Birds with my bitches !!
Posts: 4328

United Kingdom 
Hadley Green
Impeccable service as always thanks Thumbs Up Thumbs Up
Post #333926 27th May 2014 3:55pm
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Macpaul



Member Since: 26 Mar 2013
Location: SW Surrey
Posts: 439

United Kingdom 2013 Defender 110 Puma 2.2 USW Loire Blue
Ha!

I phoned to talk to Jeremy X as he seems the go-to man from reading this forum.

He wasn't free but I left a message saying I was on this forum and was interested in a new Defender.

I was called back a while later by someone else who said Jeremy was now management and didn't really deal with customers any more - hence the assistant calling back.

I persisted and said he did seem to engage with people on the forum but the clear message was he was too important to speak to me.

Not the way to treat people.

The assistant was perfectly polite though and said he'd talk to Jeremy and get back to me with a price.

That was three weeks or so ago. Since then, nothing.

It's not the way I run my business....... 2003 Td5 110 Hardtop
Now a 2013 110 USW too.
Post #333941 27th May 2014 5:26pm
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Smilesapart



Member Since: 28 Sep 2013
Location: Suffolk
Posts: 735

United Kingdom 
Oh dear. Well I was dealing with Jeremy a few weeks ago and he couldn't have been more helpful. He wasn't the easiest to get hold of when ringing but then neither are any other staff at my local LR dealer when I try to speak to them as they are forever on the phone or with clients.
Maybe contact him directly on here in the first instance?
Post #333982 27th May 2014 8:09pm
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Macpaul



Member Since: 26 Mar 2013
Location: SW Surrey
Posts: 439

United Kingdom 2013 Defender 110 Puma 2.2 USW Loire Blue
Well I could, but I can't for the life of me think why I should.

I'm expecting a car dealer to make money out of me and I struggle to see it as my job to chase them. They're ain't no shortage of Land Rover dealers out there and I'm obviously talking to others now.

You would think the fact he posts on here means he (or his company) sees this forum as a useful selling tool.

And you should NEVER fob off a customer, or potential customer, who asks for you by name. 2003 Td5 110 Hardtop
Now a 2013 110 USW too.
Post #334035 27th May 2014 9:51pm
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sweepc



Member Since: 19 Jun 2011
Location: uk
Posts: 568

2013 Defender 90 Puma 2.2 XS CSW Santorini Black
Not dealt with the dealer at all however i asked jeremy a question on here a few weeks back and recieved a very quick and helpful response. Thumbs Up
Post #334036 27th May 2014 9:55pm
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big steve



Member Since: 24 Dec 2009
Location: hertfordshire
Posts: 2456

United Kingdom 2015 Defender 90 Puma 2.2 HT Montalcino Red
i went in a couple of weeks ago and ordered my new hardtop saw jeremy and tbh was hoping to see james but he is to important lol
although as you say jeremy has moved up in to an office he was very helpfull but even i am dealling with kerel who is very helpfull

if you rang up and asked for the md of jaguar landrover by name im sure they wouldnt let you speak to him Thumbs Up 2015 2.2 tdci hardtop xs
3.2 conversion DONE 238bhp and 707nm torque and thats just the start ;-P
hybrid turbo in build -done ready to fit
ashcroft atb in transfer box
6 speed auto in build
Post #334041 27th May 2014 10:06pm
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Macpaul



Member Since: 26 Mar 2013
Location: SW Surrey
Posts: 439

United Kingdom 2013 Defender 110 Puma 2.2 USW Loire Blue
"if you rang up and asked for the md of jaguar landrover by name im sure they wouldnt let you speak to him"

Maybe (although why not - a friend of mine had several conversations with the CEO of BT about her phone line!) but his job is not selling cars to individual members of the public.

That, along with selling workshop time, is surely the only function of a franchised dealer (which I assume Hadly Green/Colborne is.) 2003 Td5 110 Hardtop
Now a 2013 110 USW too.
Post #334052 27th May 2014 10:41pm
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JeremyJ



Member Since: 16 Nov 2011
Location: Aylesbury
Posts: 1758

United Kingdom 
Shocked

I'm here!! Drop me a PM with your number and I'll give you a call - I'm always here and only too happy to talk about Defenders (or anyother Land Rover Very Happy ) as most hopefully know!!
Post #334119 28th May 2014 11:43am
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ken



Member Since: 18 Aug 2009
Location: Banging Birds with my bitches !!
Posts: 4328

United Kingdom 
All I did was say Thanks Embarassed

Sorry All at Hadley
Post #334121 28th May 2014 11:58am
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JeremyJ



Member Since: 16 Nov 2011
Location: Aylesbury
Posts: 1758

United Kingdom 
!
Laughing

To be fair to Macpaul he is spot on in that we are here to sell cars and workshop hours!
Post #334123 28th May 2014 12:07pm
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Macpaul



Member Since: 26 Mar 2013
Location: SW Surrey
Posts: 439

United Kingdom 2013 Defender 110 Puma 2.2 USW Loire Blue
Jeremy @ Hadley Green LR wrote:
Shocked

I'm here!! Drop me a PM with your number and I'll give you a call - I'm always here and only too happy to talk about Defenders (or anyother Land Rover Very Happy ) as most hopefully know!!


Well apparently you're not always there and you told someone else to call me back. He said.

And no thanks. I'm dealing with a couple of other LR dealers now and things are going fine. 2003 Td5 110 Hardtop
Now a 2013 110 USW too.
Post #334124 28th May 2014 12:12pm
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Macpaul



Member Since: 26 Mar 2013
Location: SW Surrey
Posts: 439

United Kingdom 2013 Defender 110 Puma 2.2 USW Loire Blue
ken wrote:
All I did was say Thanks Embarassed

Sorry All at Hadley


I wouldn't have posted about this at all but I couldn't help contrasting my experience with yours. 2003 Td5 110 Hardtop
Now a 2013 110 USW too.
Post #334125 28th May 2014 12:15pm
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JeremyJ



Member Since: 16 Nov 2011
Location: Aylesbury
Posts: 1758

United Kingdom 
I completely understand that, thank you for the opportunity though.
Post #334126 28th May 2014 12:19pm
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James @ Grange Barnet LR



Member Since: 21 Oct 2012
Location: Barnet, North London
Posts: 201

United Kingdom 1996 Defender 90 300 Tdi ST Zermatt Silver
Probably my fault working Jeremy so hard sourcing stock which does take him away from the showroom!

If anyone struggles to get hold of either Jeremy or I then drop a PM as we're generally 24/7 on email.

7 new Defender's delivered in May, many of which to forum members, therefore we know what side our bread is buttered Cool, but apologies if we're a bit difficult to reach somethimes as neither of us are on the showroom floor.

Back to the OP....... thanks as always for your business Ken Thumbs Up Thumbs Up Thumbs Up

James Thumbs Up Follow us on Twitter: @GrangeBarnetJLR Thumbs Up
Post #335235 2nd Jun 2014 3:15pm
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Lishlandy



Member Since: 26 Oct 2011
Location: High Wycombe
Posts: 941

England 2012 Defender 110 Puma 2.2 X-Tech LE Orkney Grey
I have nothing but great things to say about either James or Jeremy.

Jeremy sold me my defender.

James welcomed me to an Experience event.

They both provide cups of coffee which is a step in the right direction for me Smile ===================================
Steve
90 xs sw in Stonoway Grey - Sold
110 USW X-TECH
Post #335243 2nd Jun 2014 3:49pm
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