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steve E



Member Since: 06 Mar 2011
Location: Tenby
Posts: 2073
Wales 
Thanks Mike
Look forward to the confirmation Thumbs Up

Kindest regards
Steve
Post #239655 30th May 2013 11:23am
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CRC@LandRover
Verified Account
Verified Account

Member Since: 25 Mar 2013
Location: Coventry
Posts: 383
United Kingdom 
Hi Steve,

Please see the PM I have sent you.

Many Thanks
Post #239696 30th May 2013 2:13pm
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steve E



Member Since: 06 Mar 2011
Location: Tenby
Posts: 2073
Wales 
Update guys
Been to main dealers today
With info from Mike saying I should have a leather Xs wheel.
They went on computer And said yes xs should have leather wheel,
Then went on to build sheet and said your build says rubber wheel ,
To which I said no chance and referred to Jeremy's posts Thumbs Up
About wrong wheels on Xs spec models etc and all they need now is to
Get an email from Mike to say go ahead and I'll be the proud owner of
An xs spec defender with the correct steering wheel.

Will keep you posted
Steve
Post #240023 31st May 2013 6:17pm
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steve E



Member Since: 06 Mar 2011
Location: Tenby
Posts: 2073
Wales 
Hi guys
I've got to say that the Customer relations system is alive and working Thumbs Up

Mike has been true to his word and sorted my new steering wheel in leather Laughing

I had alot of hassle with main dealers with respect to me having to get Mike to email them etc which Mike did with no hessitation.

The only hassle I've had today is the main dealer telling me it's being done as a good will gesture by land rover and not
Due to the fact they didn't build it correctly in the first place even though it's a great 13 my car and the four on the forecourt all have the leather wheels. Banging Head Banging Head Banging Head

It seems with any problems its the customers fault and it's only being sorted as customer good will and not the fact they can't put a car together properly.

A massive thanks to Mike whom without his help I would of been driven to make a formal complaint.
Post #241828 7th Jun 2013 9:23pm
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Martin
Site Admin


Member Since: 02 Apr 2007
Location: Hook Norton
Posts: 6482
United Kingdom 2015 Defender 90 Puma 2.2 XS CSW Montalcino Red
Good result and thanks Mike Thumbs Up  1988 90 Td5 NAS soft top
2015 D90 XS SW
Post #241829 7th Jun 2013 9:30pm
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JeremyJ



Member Since: 16 Nov 2011
Location: Aylesbury
Posts: 1758
United Kingdom 
Good work! Thumbs Up
Post #241833 7th Jun 2013 9:50pm
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bell-auto-services



Member Since: 08 Jul 2007
Location: North Yorkshire
Posts: 2232
United Kingdom 2013 Defender 110 Puma 2.2 USW Orkney Grey
I agree mike has been very true to his word and also started the help process for me, he as spoken to my dealer about my missing wheel and I'm waiting for them to finalise things so I can get it fitted to my XS as it should have been.

Fingers crossed it won't be long before Landrover and my dealer get it sorted of who is paying for it and ill get my wheel fitted.

Thanks for the help so far Mike its really appreciated.

Pete.

Last edited by bell-auto-services on 11th Jun 2013 8:16pm. Edited 1 time in total
Post #241837 7th Jun 2013 10:03pm
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steve E



Member Since: 06 Mar 2011
Location: Tenby
Posts: 2073
Wales 
Also a big thanks to Jeremy for the information in the first place.
I can only praise the forum and its members for the best defender enthusiasts
Site on the net .

A big Thumbs Up from me
Post #241843 7th Jun 2013 10:20pm
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bell-auto-services



Member Since: 08 Jul 2007
Location: North Yorkshire
Posts: 2232
United Kingdom 2013 Defender 110 Puma 2.2 USW Orkney Grey
Well just as Mike advised me my dealer will contact me for the wheel to be fitted on my car. Sure enough they called me today and tomorrow morning I get the wheel from my dealers.

I know their are many options of a support channel/process for the Landrover brand but I have to say Mike has made my experience painless and effortless in getting my issue resolved in a simple and short process.

I spoke to my dealers a few weeks ago and things were at a stand still with the only thing left to do and call customer support direct, UNTILL Mike stepped in and resolved the problem in no time at all.


Mike, thank you very very much for your superb customer support and efficient dealing with my problem. It is really nice to know and have people like you Jeremy who do really care about the JLR customers and are so willing to step up to the mark and help where needed.


Greatly appreciated, Pete
Post #242845 11th Jun 2013 8:21pm
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bell-auto-services



Member Since: 08 Jul 2007
Location: North Yorkshire
Posts: 2232
United Kingdom 2013 Defender 110 Puma 2.2 USW Orkney Grey
Wheel was fitted this monring, outstanding service and support from all involved. Bow down Bow down Bow down


Pete
Post #242936 12th Jun 2013 11:51am
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steve E



Member Since: 06 Mar 2011
Location: Tenby
Posts: 2073
Wales 
I still haven't had a call from Stratstone Cardiff about my wheel coming in
Rolling Eyes
I'm giving them till Friday
Post #242987 12th Jun 2013 4:08pm
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steve E



Member Since: 06 Mar 2011
Location: Tenby
Posts: 2073
Wales 
My new Leather wheel was fitted today Thumbs Up

A big thanks again to Mike who still had to chase it up twice this week to get it sorted.

I only hope Mike stays on as our inside man, as I feel he has done a grand job.

kindest regards to Mike

Steve
Post #245116 20th Jun 2013 3:18pm
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DAZ110



Member Since: 06 Dec 2007
Location: East Sussex
Posts: 2003
United Kingdom 2013 Defender 90 Puma 2.2 XS CSW Barolo Black
Mike, you have PM.

Thanks
Darren
Post #247420 28th Jun 2013 12:13pm
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party monkey



Member Since: 31 Dec 2010
Location: Oxon.
Posts: 1311
England 2005 Defender 110 Td5 XS CSW Cairns Blue
Hi Mike,

PM sent,

Cheers,

Jon Jon - 110 td5 [sold]. Currently Defenderless.
Post #247630 29th Jun 2013 6:52pm
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Laurie



Member Since: 22 Feb 2008
Location: Sussex, England
Posts: 2897
England 2005 Defender 90 Td5 XS CSW Bonatti Grey
Looks like one for Mike......
diesel_jim wrote:
If/when you do buy a new pump... the "defender" ones are always £100 or so more expensive than the discovery spec ones.

But... the only difference is the float arm... and it just unclips. so save youself some money, get the disco pump, and spend about 30 seconds unclipping the defender arm and clipping it to the new disco pump Thumbs Up

Why the price difference? 
Post #257465 9th Aug 2013 10:34am
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