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CRC@LandRover
Verified Account

Member Since: 25 Mar 2013
Location: Coventry
Posts: 383

New Land Rover Member

Good Morning All,

My names Mike and I just wanted to introduce myself. I work for Jaguar Land Rover and have just been appointed to my new role as Social Media Executive. I will now be looking after this forum taking over from Liam who will concentrate on various other pieces of work.

I have worked for JLR now for over a year within the Customer Relationship Centre so have the knowledge to be able to answer a wide variety of questions. If I am unsure of the answer I will know the right person to ask and then get back to you.

As time goes on I will interact with your general conversations on the forum and give advice where necessary. But in the meantime if there is anything you would like me to respond to please just send me a PM.

I am looking forward to getting stuck in and getting to know you all.

Speak soon.

Kindest Regards

Mike Cotter
Social Media Executive
Jaguar Land Rover

20th May 2013 10:23am

JSG

Member Since: 12 Jul 2007
Location: Berkshire
Posts: 2412

2011 Defender 110 Puma 2.4 XS CSW Stornoway Grey

Welcome

John

http://www.hampshire4x4response.co.uk

2011 Tdci 110 CSW XS

20th May 2013 10:27am

willy eckerslike

Member Since: 15 Jun 2009
Location: North yorks
Posts: 1789

2007 Defender 110 Puma 2.4 HCPU Keswick Green

Welcome and What car do you drive Original Member Pie n Pea Club.
110 HCPU Tipper

20th May 2013 10:30am

ericvv

Member Since: 02 Jun 2011
Location: Near the Jet d'Eau
Posts: 5816

2009 Defender 110 Puma 2.4 SVX Station Wagon Santorini Black

Mike, sincerely hope that LR's 3rd attempt at this customer focus is going to be the right one.
In addition to looking forward to your answer to Willy's question we all would like to hear the insider take on the question raised in following thread....
http://www.defender2.net/forum/topic20545.html

Before more are jumping ship,.............. like JSG just did

Eric You never actually own a Defender. You merely look after it for the next generation.
http://youtu.be/yVRlSsJwD0o
https://youtu.be/vmPr3oTHndg
https://www.youtube.com/watch?v=_GtzTT9Pdl0
https://www.youtube.com/watch?v=ABqKPz28e6A
https://www.youtube.com/watch?v=rLZ49Jce_n0
https://www.youtube.com/watch?v=XvAsz_ilQYU
https://www.youtube.com/watch?v=K8tMHiX9lSw
https://m.youtube.com/watch?v=dxwjPuHIV7I
https://vimeo.com/201482507
https://www.youtube.com/watch?v=ZSixqL0iyHw

20th May 2013 10:33am

farmer giles

Member Since: 09 Feb 2011
Location: worcestershire
Posts: 1299

2011 Defender 110 Puma 2.4 SW Cairns Blue

hi mike,
welcome to a forum that always gives 100% (nearly) positive PRto landrover by driving the best 4x4 daily.

now, can you sort out my nearside leaking swivel seal as this is 3rd time this has happened?

cheers

20th May 2013 10:41am

CRC@LandRover
Verified Account

Member Since: 25 Mar 2013
Location: Coventry
Posts: 383

Hi all,

In response to what vehicle I driver, I drive an everyday saloon car due to my current needs and hope one day I will be able to get a Land Rover of some sort.

I have read through the article and can confirm that this is only speculation and it isn't anything that i am aware of. However if any of this is to be true and I find out I will be sure to let you all know.

FAO - farmer gill - please PM me your personal details and I will be more than happy to look into this for you.

Many Thanks

20th May 2013 12:20pm

willy eckerslike

Member Since: 15 Jun 2009
Location: North yorks
Posts: 1789

Not your fault Liam but surely Land Rover could supply you with a company Defender to help you understand more about our vehicle choice, I'm sure they have the odd one or two laid about doing nowt. Tell them you need one.

Original Member Pie n Pea Club.
110 HCPU Tipper

20th May 2013 12:35pm

ken

Member Since: 18 Aug 2009
Location: Banging Birds with my bitches !!
Posts: 4328

I have 22 of what JSG has all I can say is why ?

Tis OK I'm in a Merc CLS Shootingbrake at present

20th May 2013 1:33pm

JSG

Member Since: 12 Jul 2007
Location: Berkshire
Posts: 2412

ericvv wrote:

Before more are jumping ship,.............. like JSG just did
Eric

O ye of little faith, you should know me better than that Eric. It was only a loan car

John

http://www.hampshire4x4response.co.uk

2011 Tdci 110 CSW XS

20th May 2013 11:02pm

bm52

Member Since: 04 Apr 2010
Location: Kent
Posts: 2189

2014 Defender 110 Puma 2.2 XS CSW Havana

Hi and welcome.
Since Jan I have been waiting for warranty replacement side tubes on my 90. Keep being told they are on back order. Is there a shortage or should I start raising the issue with the dealers DP?

Thanks BM52

20th May 2013 11:24pm

Eduardo

Member Since: 28 Aug 2008
Location: Región Metropolitana
Posts: 2109

2007 Defender 110 Puma 2.4 SW Stornoway Grey

Hi Mike,

Welcome to this forun from one of the fartest place were a Land Rover can live.

Cheers! Eduardo

MY 2007 110 SW PUMA 2.4: Big Fog of 64'
MY 1994 Jayco 1207 Folding camper: "El Tremendo"

Click image to enlarge

21st May 2013 4:23am

ericvv

Member Since: 02 Jun 2011
Location: Near the Jet d'Eau
Posts: 5816

JSG wrote:
ericvv wrote:

Before more are jumping ship,.............. like JSG just did
Eric

O ye of little faith, you should know me better than that Eric. It was only a loan car

Ouch, guess I fell in the trap all too easily.

But good to hear your clarification now.

I have a distinct opinion about that Eewok thing which sells like candy here, but I have seen from your comments in the other thread that we basically are on the same line in that respect.

You never actually own a Defender. You merely look after it for the next generation.
http://youtu.be/yVRlSsJwD0o
https://youtu.be/vmPr3oTHndg
https://www.youtube.com/watch?v=_GtzTT9Pdl0
https://www.youtube.com/watch?v=ABqKPz28e6A
https://www.youtube.com/watch?v=rLZ49Jce_n0
https://www.youtube.com/watch?v=XvAsz_ilQYU
https://www.youtube.com/watch?v=K8tMHiX9lSw
https://m.youtube.com/watch?v=dxwjPuHIV7I
https://vimeo.com/201482507
https://www.youtube.com/watch?v=ZSixqL0iyHw

21st May 2013 4:48am

farmer giles

Member Since: 09 Feb 2011
Location: worcestershire
Posts: 1299

hi mike,
no need to pm you as guy salmon at stratford have always sorted out warrenty work very well (hope this isn't kiss of death!).
if it becomes a problem i will certainly let you know.

my only gripe with lr dealers is that it is very hard to get quotes for new vehicles from them; but now that i have found this forum i will doing my business here

21st May 2013 8:42am

CRC@LandRover
Verified Account

Member Since: 25 Mar 2013
Location: Coventry
Posts: 383

bm52 wrote:
Hi and welcome.
Since Jan I have been waiting for warranty replacement side tubes on my 90. Keep being told they are on back order. Is there a shortage or should I start raising the issue with the dealers DP?

Thanks

Hello,

I am not sure about this to be honest.

I will send you a PM with information I will require to look into this further.

Many Thanks

21st May 2013 9:23am

JR

Member Since: 07 Dec 2012
Location: Auchtermuchty
Posts: 532

1984 Defender 90 200 Tdi SW Coniston Green

So we have Liam and now Mike and that's great but where does Odafe fit in in all this? She has been great with us especially in getting a Tdci door lock in 5 months where the dealer has had to wait 2 years for one! Fantastic service!

21st May 2013 11:59am

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