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bond007



Member Since: 26 Mar 2012
Location: Lincs
Posts: 24

United Kingdom 2010 Defender 110 Puma 2.4 XS CSW Stornoway Grey
Bad Service !!!
Purchased some speakers on line from car audio centre, that were showing as in stock, only to recieve an email another email to say contact them.
Apparently speakers are out of stock so I can have a better alternative, ok I thought. After getting off the phone and doing a bit of research on in-phase speakers ? they are getting a pants review and the manufacturers site just crashes Shocked
So call back to say I want my money back, to be told by a cocky guy on the phone, no chance !! and they havent even been dispatched yet !!
so im now trying a paypal dispute, wish me luck Rolling Eyes
Post #225410 8th Apr 2013 12:17pm
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Killer90
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Member Since: 09 Oct 2011
Location: Hertfordshire
Posts: 6478

United Kingdom 2016 Defender 110 Puma 2.2 XS DCPU Fuji White
Unreall Rolling Eyes Some people just love to loose customers Whistle good luck with the paypal dispute it will be in your favour Thumbs Up CSK Automotive
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Post #225411 8th Apr 2013 12:35pm
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mikeh501



Member Since: 07 Jan 2013
Location: United Kingdom
Posts: 1142

United Kingdom 
you will get your money back with paypal no issues...

FYI.... Car Audio Centre are either owned by InPhase Intl Ltd or its the same business! bloody cheek; no wonder he wanted you to have them instead!

looks like you arent the first either.... very sharp practise tbh Evil or Very Mad
http://www.talkaudio.co.uk/ipb/index.php/t...-speakers/
Post #225424 8th Apr 2013 2:05pm
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bond007



Member Since: 26 Mar 2012
Location: Lincs
Posts: 24

United Kingdom 2010 Defender 110 Puma 2.4 XS CSW Stornoway Grey
Well fingers crossed !! I've just checked my email and they have now dispatched them, so probably get charged for returning them too via there returns web site !! It obviously happens a lot Rolling Eyes
So that's why they pushed the in phase speakers ? Will order the kenwoods from elsewhere Sad
If nothing does come of it, at least I feel I've done some good spreading the word, good job the toe rag on the phone wasn't speaking to me over a counter, not that I condone violence Cool
Post #225469 8th Apr 2013 5:02pm
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custom90



Member Since: 21 Jan 2010
Location: South West, England.
Posts: 19648

United Kingdom 
Audio Visual World is another to steer clear of IMO.

Personally for me it's:

Radio World on E-bay
Just Kenwood
In Car Music (Leyton London)
Car Audio Direct

Never had an issue with any one of those and if on one there is an item out of stock then another will have it. ICM is good if you ask for a quote and deliver very very fast. CAD have a large range and also quick. RW I've had some good quality carpet from. Just Kenwood have just about the lowest prices on the net for Kenwood items.

Smile Diesel$ Live$ Matter. β›½οΈπŸ›’οΈπŸ‘¨β€πŸ”§πŸ§°βš™οΈ RED, WHITE & BOOST! πŸ‡¬πŸ‡§
Post #225481 8th Apr 2013 5:58pm
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Baggie Austin



Member Since: 16 Mar 2013
Location: Birmingham
Posts: 102

England 2009 Defender 90 Puma 2.4 HT Alpine White
I agree that car audio direct are excellent.
Post #225482 8th Apr 2013 6:00pm
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custom90



Member Since: 21 Jan 2010
Location: South West, England.
Posts: 19648

United Kingdom 
Usually fast too. Diesel$ Live$ Matter. β›½οΈπŸ›’οΈπŸ‘¨β€πŸ”§πŸ§°βš™οΈ RED, WHITE & BOOST! πŸ‡¬πŸ‡§
Post #225486 8th Apr 2013 6:08pm
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bond007



Member Since: 26 Mar 2012
Location: Lincs
Posts: 24

United Kingdom 2010 Defender 110 Puma 2.4 XS CSW Stornoway Grey
Thanks guys for your advice, I will give it a few days and then probably order another set from we're you said.
Need to be good to hear over the sound of my puma !!!!!
Post #225499 8th Apr 2013 6:49pm
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Lou Sparts



Member Since: 15 Apr 2012
Location: Kent
Posts: 1501

United Kingdom 2005 Defender 90 Td5 XS CSW Zambezi Silver
If they have dispatched them after you have asked them not to refuse to sign for them when they turn up and let the courier return them ! 2005 Td5 90 XS

Steve
Post #225520 8th Apr 2013 7:50pm
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GREENI



Member Since: 22 Aug 2010
Location: staffs
Posts: 10367

United Kingdom 
Quote 'the distance selling act'.

Sure sometimes things can be delayed/out of stock anywhere Whistle But, to not get your money back is WRONG.

I deal with this stuff day in day out, though of course my customer service is exquisite.
Post #225544 8th Apr 2013 8:32pm
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Birdy



Member Since: 07 Oct 2011
Location: CΓ΄te d'Azur
Posts: 855

France 2011 Defender 110 Puma 2.4 XS CSW Santorini Black
In-Car Express get a vote of confidence from me; although it was actually marine head units/speakers I used them for...

Peter
Post #225553 8th Apr 2013 8:47pm
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bond007



Member Since: 26 Mar 2012
Location: Lincs
Posts: 24

United Kingdom 2010 Defender 110 Puma 2.4 XS CSW Stornoway Grey
They did arrive today, so as mentioned I haven't accepted them, even had wrong name on the parcel !!!
Thanks for all the advice and will let you know if I get my refund Rolling Eyes
Post #225738 9th Apr 2013 10:48am
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