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dolver



Member Since: 24 Apr 2018
Location: West Midlands
Posts: 8

United Kingdom 

The LR dealership network is a joke. My 2015 90 was battered every time it went in for a service or warranty work. It always came out with damage that wasn’t there when it went in, and the service department always had some excuse.
On two occasions it went in for work that was never actually done. I was informed when I went to collect it that there had been an “administrative errror”.
As much as I miss that 90; at least I don’t have to worry about the service department, now that I have a battered td5.

Post #703919 29th Apr 2018 9:36am
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Morepower



Member Since: 08 Jan 2013
Location: Fife, Scotland
Posts: 490

New Zealand 2016 Defender 90 Puma 2.2 HT Corris Grey

So... Some progress.... LR have decided the roof needs replacing.... However, It now has to go to Perth (different bodyshop)... LR won't pay the transport costs... So I've told the dealer to drive it there.... However, I've also asked that they do the 2nd service FOC, Since they've had it 6 months now and their the ones doing all the driving in it!!.... The Dealer has agreed to replace the hubs, Bolts etc etc as they are responsible for the damage to those.... So, fingers crossed I might get it back ready to put into storage for the winter again!!!... Arghhhhh

Tim It doesn't matter how bad it is, It can always get worse...

2013 Bowler 110
2016 Bowler 90 Rally Spec

Post #707083 14th May 2018 12:52pm
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Balvaig



Member Since: 19 Feb 2016
Location: Fife
Posts: 304

Scotland 2015 Defender 90 Puma 2.2 Landmark LE Corris Grey

If you are going to Pentland Perth they have their own bodyshop. My previous Defender had some corrosion repairs there and they did a great job. Unable to see the repairs, car spotless, and they also resprayed the rear crossmember without my asking, as"it looked a bit shabby".
Hope you get yours back as you want it.

Post #707094 14th May 2018 1:23pm
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Morepower



Member Since: 08 Jan 2013
Location: Fife, Scotland
Posts: 490

New Zealand 2016 Defender 90 Puma 2.2 HT Corris Grey

Just a quick update

Still waiting... Supposedly the bodyshop in Perth is "very busy"...... Dealer won't commit to finishing it any time soon... Neither LR or the dealer will give me a loan car....
It's pretty Censored poor really... I took my truck in to them last October and it's now mid June.... LR haven't contacted me for months and the dealer has to be chased weekly to keep things moving....
We where thinking of buying a Xf estate or maybe the New Defender (if they ever actually make one)... However, After this experience. I would personally advise anyone not to buy any JLR product... It maybe well designed or made... However if it goes wrong the company just aren't interested in fixing it... Your treated with what seems to be 1970's BL customer service levels....

Regards

Tim It doesn't matter how bad it is, It can always get worse...

2013 Bowler 110
2016 Bowler 90 Rally Spec

Post #711800 10th Jun 2018 9:36pm
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doublea



Member Since: 12 Jul 2011
Location: Aberdeenshire
Posts: 335

Scotland 

What a nightmare! Pentland Perth seem pretty uninterested in warranty work on defenders, must be too busy servicing Range Rovers...

I saw this modification and thought of you!



Click image to enlarge


Seriously though, I hope you get this sorted out properly. Rolling Eyes Current Steeds:
2015 110 UW in Grasmere Green
2003 BMW F650 the Hack
2000 Elise
1992 Ducati 888 (still in bits but soon to be st4s powered)

Post #711824 11th Jun 2018 12:21am
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