 | Home > Series Land Rovers > John Craddock disappointing service (again) |
 
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| ian series 1 Member Since: 17 Nov 2014 Location: south Posts: 3127   
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That’s the worse thing with Craddock's, when I was building my 86” I would put in an order on a Monday,
Phone on a Friday and ask where my parts were? “Oh we didn’t have all of it in stock, so we will send it all out together when we have it”  your then waiting for a heap of parts while they wait for a gasket to arrive!
And they never seem to tell you at that at ordering time 
I tend to use Dingocroft all the time now, can’t fault them. 80" 80" 86" 88" 90" Wanted, Forward Control Anything considered. |
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21st May 2018 10:16am |
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| Slideywindows Member Since: 09 Sep 2016 Location: North Essex Posts: 1283 
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Defender9 I still have Craddock invoices from 1973!
(I had to chase them last week for delivery of the back orders!  )
Dealing with them over the decades has been both inspiring and deeply depressing. I only go there now if I'm desperate. |
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21st May 2018 10:47am |
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| seriesonenut Member Since: 19 Nov 2014 Location: Essex Posts: 1205
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Me too. Yes we can fill your order, err there is a problem, part delivery after 2 weeks at my insistence still waiting for the balance...... 2010 XS USW
1957 Series One 88 diesel 1958 Series One 88 4x2 |
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21st May 2018 1:06pm |
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| gilarion Member Since: 05 Dec 2013 Location: Wales Posts: 5084  
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And they do not include VAT in the price on their website like most others do so when you do a search Craddock always come up as the cheapest. For those who like Welsh Mountains and narrow boats have a look at my videos and photos at..
http://www.youtube.com/user/conwy1 |
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21st May 2018 1:20pm |
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| Rosco Member Since: 03 Dec 2010 Location: Burntwood Posts: 1799 
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My local parts supplier, but I'd rather deal with someone else via a faceless internet page than give them my money.
Customer service isn't on their radar 2007 - Stornoway Grey 90 XS SW - Gone 2002 - Black Discovery II - Gone 2014 - Montalcino Red 110 XS SW |
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21st May 2018 1:25pm |
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| gilarion Member Since: 05 Dec 2013 Location: Wales Posts: 5084
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Funnily enough, I have just realised my very first post on this forum was a moan about Craddock's in December 2013 looks like the service has not improved.
I have recently had a set of alloy wheels fitted to my defender by john Craddocks. And six out of the sixteen special alloy wheel nuts used to fit them have lost their stainless steel covers within seventy miles of them being fitted. Craddock's have told me that this has never happened before as the covers are crimped to the wheel nut by a machine during manufacture. They posted six new ones to me. However, when I opened the boxes I found that two of the stainless steel wheel nut covers had come off in the box before they have even been fitted. Craddock's now say they will have to send the wheel nuts back for testing. Therefore, I was wondering if anyone else has had this problem especially from Craddocks or indeed anywhere else you have bought them from. For those who like Welsh Mountains and narrow boats have a look at my videos and photos at.. http://www.youtube.com/user/conwy1 |
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21st May 2018 1:26pm |
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| milesr3 Member Since: 12 Feb 2013 Location: Suffolk Posts: 873 
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I think everything I've ordered from them has had something wrong with it. The best was a Solex carb rebuild kit which was incomplete and contained a float with a hole in it. When I phoned they challenged why I had not tested it before fitting, didn't have any replacements and wouldn't refund parts that had been used.
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21st May 2018 1:41pm |
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| discomog Member Since: 09 May 2015 Location: Notts/Lincs Border Posts: 2494 
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I dealt with them many years ago and found them excellent. However having read the reviews above I will not be tempted to use them in the future. I cannot imagine that companies who supply what is in the main an enthusiasts market, be so ambivalent about customer service. They really should take a leaf out of some of site sponsors. Defender 90XS SW
Mini Countryman Cooper S Morgan Plus 8 |
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21st May 2018 3:54pm |
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| defender9 Member Since: 12 Mar 2016 Location: Fylde Coast Posts: 1613 
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Years ago they were very good and to be honest the S1 parts prices were not that bad, not quite Jackson’s prices but ok. I certainly wouldn’t recommend them without some big caveats.
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21st May 2018 5:18pm |
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| Pat Member Since: 05 Dec 2016 Location: Somewhere new! Posts: 363
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I used to be local and many years ago thought the shop great for Series III bits and advice. However, having recently paid a visit I wasn't impressed, run down scruffy looking outlet - didn't buy or stay long. It started with a kiss, never thought it would come to this.
SIII CSW Safari, limestone, (JAC 914N). Where is she now? It's not a car, it's a way of life! |
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22nd May 2018 11:06am |
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| 22900013A Member Since: 23 Dec 2010 Location: Oxfordshire Posts: 3139 
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I have had issues with them too recently. They supposedly offer free postage on orders over £50 but that seems hit and miss. I usually order parcels with 2-3 day delivery and have been left weeks waiting for them with no contact, and had to phone up repeatedly to chase. Callbacks not made, no emails sent - all quite frustrating. First off they shouldn't list parts they don't stock, but if they do, at least send an email to inform there will be a delay. They have done this in the past, seems to depend on who is dealing with the order or something of that nature? 2011 110 USW
1973 Series III 1-Ton 1972 Series III 1-Ton Cherrypicker 1969 IIA 1-Ton 1966 IIA 88" |
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10th Jun 2018 3:02pm |
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| defender9 Member Since: 12 Mar 2016 Location: Fylde Coast Posts: 1613
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Well it’s just over a year since my last disappointing order, in the meantime I have ordered numerous parts from Dunsfold, Blanchard and Dingocroft, all with excellent delivery and customer service. Alas none of my preferred parts suppliers had the item I wanted, however Craddocks did, so with some trepidation I ordered the part. What could possibly go wrong?
So, after 4 days the parts arrived, which was pretty good for JC. Packaged opened and low and behold the part had the right part number on the bag but the wrong part in the bag, also it was a reproduction part which wasn’t evident from the web site. Rang them up and after being on hold for a while spoke to one of their guys who asked me to take a photo of it and send it them, I politely refused and asked if they could take it back and refund me as it became apparent that they did not have an original LR part and I was none too sure that if they sent me another that it wouldn’t be the same wrong part again. Eventually they did agree to a refund and would collect the part. Heyho, not the end of the World but pretty inconvenient as I had to stay in the best part of a day for the courier to collect the part. JC you really must do better |
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13th Jun 2019 8:39pm |
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| Grouse Member Since: 16 Apr 2012 Location: on the hill Posts: 512 |
7th post down is my experience of the fantastic service offered by those tossers at John Craddock https://www.defender2.net/forum/topic31891.html?highlight=modular
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14th Jun 2019 7:29pm |
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| milesr3 Member Since: 12 Feb 2013 Location: Suffolk Posts: 873
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I bought a NOS Girling brake master cylinder recently and it was missing the pushrod and retaining washer. Someone had thoughtfully put the circlip back in though after robbing them.
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14th Jun 2019 9:11pm |
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