↓ Advertise on Defender2 ↓

Home > Land Rover Customer Relations > Warranty Repair Woes
Post Reply  Down to end
Page 2 of 2 <12
Print this entire topic · 
dolver



Member Since: 24 Apr 2018
Location: West Midlands
Posts: 8

United Kingdom 

The LR dealership network is a joke. My 2015 90 was battered every time it went in for a service or warranty work. It always came out with damage that wasn’t there when it went in, and the service department always had some excuse.
On two occasions it went in for work that was never actually done. I was informed when I went to collect it that there had been an “administrative errror”.
As much as I miss that 90; at least I don’t have to worry about the service department, now that I have a battered td5.

Post #703919 29th Apr 2018 9:36am
View user's profile Send private message View poster's gallery Reply with quote
Morepower



Member Since: 08 Jan 2013
Location: Fife, Scotland
Posts: 494

New Zealand 2016 Defender 90 Puma 2.2 HT Corris Grey

So... Some progress.... LR have decided the roof needs replacing.... However, It now has to go to Perth (different bodyshop)... LR won't pay the transport costs... So I've told the dealer to drive it there.... However, I've also asked that they do the 2nd service FOC, Since they've had it 6 months now and their the ones doing all the driving in it!!.... The Dealer has agreed to replace the hubs, Bolts etc etc as they are responsible for the damage to those.... So, fingers crossed I might get it back ready to put into storage for the winter again!!!... Arghhhhh

Tim It doesn't matter how bad it is, It can always get worse...

2013 Bowler 110
2016 Bowler 90 Rally Spec

Post #707083 14th May 2018 12:52pm
View user's profile Send private message View poster's gallery Reply with quote
Balvaig



Member Since: 19 Feb 2016
Location: Fife
Posts: 312

Scotland 2015 Defender 90 Puma 2.2 Landmark LE Corris Grey

If you are going to Pentland Perth they have their own bodyshop. My previous Defender had some corrosion repairs there and they did a great job. Unable to see the repairs, car spotless, and they also resprayed the rear crossmember without my asking, as"it looked a bit shabby".
Hope you get yours back as you want it.

Post #707094 14th May 2018 1:23pm
View user's profile Send private message View poster's gallery Reply with quote
Morepower



Member Since: 08 Jan 2013
Location: Fife, Scotland
Posts: 494

New Zealand 2016 Defender 90 Puma 2.2 HT Corris Grey

Just a quick update

Still waiting... Supposedly the bodyshop in Perth is "very busy"...... Dealer won't commit to finishing it any time soon... Neither LR or the dealer will give me a loan car....
It's pretty Censored poor really... I took my truck in to them last October and it's now mid June.... LR haven't contacted me for months and the dealer has to be chased weekly to keep things moving....
We where thinking of buying a Xf estate or maybe the New Defender (if they ever actually make one)... However, After this experience. I would personally advise anyone not to buy any JLR product... It maybe well designed or made... However if it goes wrong the company just aren't interested in fixing it... Your treated with what seems to be 1970's BL customer service levels....

Regards

Tim It doesn't matter how bad it is, It can always get worse...

2013 Bowler 110
2016 Bowler 90 Rally Spec

Post #711800 10th Jun 2018 9:36pm
View user's profile Send private message View poster's gallery Reply with quote
doublea



Member Since: 12 Jul 2011
Location: Aberdeenshire
Posts: 336

Scotland 

What a nightmare! Pentland Perth seem pretty uninterested in warranty work on defenders, must be too busy servicing Range Rovers...

I saw this modification and thought of you!



Click image to enlarge


Seriously though, I hope you get this sorted out properly. Rolling Eyes Current Steeds:
2015 110 UW in Grasmere Green
2003 BMW F650 the Hack
2000 Elise
1992 Ducati 888 (still in bits but soon to be st4s powered)

Post #711824 11th Jun 2018 12:21am
View user's profile Send private message View poster's gallery Reply with quote
Morepower



Member Since: 08 Jan 2013
Location: Fife, Scotland
Posts: 494

New Zealand 2016 Defender 90 Puma 2.2 HT Corris Grey

So, Back into the dealer today as I was passing... Bodyshop manager has left, No one knew anything about my 90... After an hour of, "we're just trying to contact x" they said that they think it's still at the bodyshop in Perth... Someone will have to get back to me tomorrow... Well, we're just about to rack up 8 months without a vehicle... Surely there must be some re-course???

Any suggestions or help welcome

Regards

Tim It doesn't matter how bad it is, It can always get worse...

2013 Bowler 110
2016 Bowler 90 Rally Spec

Post #714849 27th Jun 2018 9:25pm
View user's profile Send private message View poster's gallery Reply with quote
mk1collector



Member Since: 17 Sep 2009
Location: huddersfield
Posts: 6095

England 2004 Defender 110 Td5 CSW Bonatti Grey

Get onto watchdog and the press! That really does take the p*** Ray
My build thread
http://www.defender2.net/forum/topic17615.html

Post #714850 27th Jun 2018 9:26pm
View user's profile Send private message View poster's gallery Reply with quote
Muddybigdog



Member Since: 11 Apr 2014
Location: Suffolk
Posts: 440

United Kingdom 2007 Defender 90 Puma 2.4 XS CSW Zambezi Silver

Type up your story with relevant pictures, print off a ton of them, go to the showroom on Saturday and Sunday give your story to everyone who goes into the showroom, can guarantee you that it will bring positive results. End of month sales targets could help you to get what you need. Puma 90 XS - (Welly - ideal for Mud, Water and dealing with the deep ****)
D3 - 2.7 S (Sold)
Freelander 2 HSE -

Post #714855 27th Jun 2018 9:50pm
View user's profile Send private message View poster's gallery Reply with quote
Morepower



Member Since: 08 Jan 2013
Location: Fife, Scotland
Posts: 494

New Zealand 2016 Defender 90 Puma 2.2 HT Corris Grey

So... Friday, I got a call from the dealer, then the bodyshop... The roof that was available 3 months ago is now no-longer available... 6 weeks lead until one will be available... we're rapidly approaching 9 months without the 90... JLR and its dealerships (sorry retailers) are a joke... The (new) panel shop seemed genuinely shocked that it's taken so long... He also said that they've had to bring it inside as people keep asking if it's a real Bowler and is it for sale...

Any bets on JLR giving it me back when the warranties run out (1 nov 2018)

Tim It doesn't matter how bad it is, It can always get worse...

2013 Bowler 110
2016 Bowler 90 Rally Spec

Post #717216 11th Jul 2018 8:22pm
View user's profile Send private message View poster's gallery Reply with quote
andydef90



Member Since: 09 Feb 2015
Location: yorkshire
Posts: 183

United Kingdom 2014 Defender 90 Puma 2.2 HT Corris Grey

I think you need to sort legal advice its gone on far to long and your been fobbed off
its done in the motor trade a lot they think you will get fed up . even though its gone on so long you need to give them a date you expect the car back all work completed telling them that if not you will start legal proceedings

not sure what you do for a living but if your in a union they may be able to help you I hope I gets sorted for you

Post #717293 12th Jul 2018 2:01pm
View user's profile Send private message View poster's gallery Reply with quote
Morepower



Member Since: 08 Jan 2013
Location: Fife, Scotland
Posts: 494

New Zealand 2016 Defender 90 Puma 2.2 HT Corris Grey

Any helpful lawyers on here?

Regards

Tim It doesn't matter how bad it is, It can always get worse...

2013 Bowler 110
2016 Bowler 90 Rally Spec

Post #718041 16th Jul 2018 3:33pm
View user's profile Send private message View poster's gallery Post Reply
Post Reply  Back to top
Page 2 of 2 <12
All times are GMT + 1 Hour

Jump to  
Previous Topic | Next Topic >
Posting Rules
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum



Site Copyright © 2006-2018 Futuranet Ltd & Martin Lewis