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Morepower



Member Since: 08 Jan 2013
Location: Fife, Scotland
Posts: 422

New Zealand 2016 Defender 90 Puma 2.2 HT Corris Grey

Probably best to call your Local LR Dealer and they should be able to confirm whether the work has been done or not..

Regards

Tim It doesn't matter how bad it is, It can always get worse...

Post #586601 20th Dec 2016 6:35pm
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DrKaz



Member Since: 05 Dec 2016
Location: West Yorkshire
Posts: 12

United Kingdom 2012 Defender 90 Puma 2.2 XS CSW Santorini Black
Phew

Thanks Tim
Just called Farnell's Land Rover in Leeds.
The car had the recall work in February 2016.
One happy chappy here!
DrKaz

Post #586958 22nd Dec 2016 12:05pm
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Pickles



Member Since: 26 May 2013
Location: Melbourne
Posts: 2819

Australia 2013 Defender 90 Puma 2.2 CSW Keswick Green

Harry dog wrote:
Yes you're absolutely right it is a service action that LR don't have to write to owners about, if it had been main dealer serviced then yes it would have been picked up....but surely if something like an oil pump fails with such serious damage being caused to the whole engine and turbo - it should be a safety recall with all owners notified!!

The local 4x4 specialist took the top off the engine to investigate why the engine was seized solid and further investigation once they got the engine out of the vehicle was that the splines on the oil pump and completely broken up and were now dispursed through the engine.

The main dealer has now done tests on the oil used in the vehicle and sent off the oil filter for testing. They came back to me on Friday to say "yes we agree the only cure is a new engine". I am now waiting for customer services to come back to me with a proposal for the repairs required.

I didn't take out the extended warranty option on the basis that if reasonably large items such as the gear box or the turbo went etc...I could afford to pay for the repairs. But never imagined on a 4 year old vehicle the whole engine could need replacing!!

Harry

So, what is the latest Harry?
Pickles.

Post #587094 22nd Dec 2016 9:44pm
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Harry dog



Member Since: 27 Oct 2016
Location: Farnham Surrey
Posts: 9

England 2012 Defender 110 Puma 2.2 USW Orkney Grey

Everything sitting with lawyers at the moment so can't comment I'm afraid.....Will report back to the forum once I get to the end of all this.

Harry

Post #587145 23rd Dec 2016 8:56am
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CRC@LandRover
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Member Since: 25 Mar 2013
Location: Coventry
Posts: 367

United Kingdom 

DrKaz wrote:
I have bought a 2012 puma 2.2 from a Jeep garage. It was a part ex. It is in the vin range for this recall.
What's best way to find out if the work was done?
It is low mileage 22k but was serviced annually some by LR.
I think I have the previous owners address on logbook.
Secondly, is there a database held by LR logging those cars that had the work done?
A quick vin entry on Topix website says no outstanding work.

Thanks

DrKaz


Good morning DrKaz,

Thank you for your message and also your patience.

I am pleased to learn that you have had the opportunity to discover that the action had been completed.

If there is anything I am able to assist you further with, please do not hesitate to PM me.

Many thanks,
Amellia

Post #589989 4th Jan 2017 8:22am
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Rkcorry



Member Since: 23 Jan 2017
Location: Northern Ireland
Posts: 19

United Kingdom 2012 Defender 110 Puma 2.2 HT Fuji White

Hello to everyone on the forum, I am the proud owner of a new to me 2012 Defender 110 with the above mentioned 2.2 tdci engine.
Whilst the car has only 39k miles recorded, 2k which are my doing, it did have a full service history, not all main dealer mind.
I have only just signed up to the toplx site, and submitted the relevant details, and whilst the q421v3 recall is flagged, I am unsure if the work has been done.
Is it possible to find out if the Defender has had again of the suggest work carried out.

Many thanks in advance for any help regarding procedures of enquires..

Post #595734 23rd Jan 2017 9:08pm
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CRC@LandRover
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Member Since: 25 Mar 2013
Location: Coventry
Posts: 367

United Kingdom 

Hello Rkcorry,

Thank you for your post.

I can confirm that should you visit your local Land Rover retailer providing proof of ownership for your vehicle and a member of the service team will be able to confirm whether the repairs have been completed.

Many thanks,
Amellia

Post #595901 24th Jan 2017 2:09pm
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Rkcorry



Member Since: 23 Jan 2017
Location: Northern Ireland
Posts: 19

United Kingdom 2012 Defender 110 Puma 2.2 HT Fuji White

Hi there Amelia, Many thanks for your quick response, I have checked with customer services, and in turn was redirected to my local main dealer.
Indeed it is one of the production dated engine suitable for the q421 recall, which they have very kindly booked me in to the workshop, the week after next.

Thanks again.......

Post #595904 24th Jan 2017 2:28pm
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Farmer58za



Member Since: 20 Jan 2017
Location: Pershore, UK
Posts: 14

South Africa 2012 Defender 90 Puma 2.2 SW Tamar Blue

Hi Amellia
I have just purchased a second hand 2012 defender 90 with approximately 45k on the clock. I am the second owner. The first owner was a facilities management company and I have an extensive vehicle service history in computer printout form. How do I check if the q421 recall work has been carried out and what do I do if needs to be done?
Thanks in advance
David


CRC@LandRover wrote:
Hello Rkcorry,

Thank you for your post.

I can confirm that should you visit your local Land Rover retailer providing proof of ownership for your vehicle and a member of the service team will be able to confirm whether the repairs have been completed.

Many thanks,
Amellia

Post #598418 1st Feb 2017 9:47pm
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Pickles



Member Since: 26 May 2013
Location: Melbourne
Posts: 2819

Australia 2013 Defender 90 Puma 2.2 CSW Keswick Green

Harry dog wrote:
Everything sitting with lawyers at the moment so can't comment I'm afraid.....Will report back to the forum once I get to the end of all this.

Harry

Jeez, it's been a while,....still no news?
Pickles.

Post #598425 1st Feb 2017 10:02pm
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Rkcorry



Member Since: 23 Jan 2017
Location: Northern Ireland
Posts: 19

United Kingdom 2012 Defender 110 Puma 2.2 HT Fuji White

[quote="Farmer58za"]Hi Amellia
I have just purchased a second hand 2012 defender 90 with approximately 45k on the clock. I am the second owner. The first owner was a facilities management company and I have an extensive vehicle service history in computer printout form. How do I check if the q421 recall work has been carried out and what do I do if needs to be done?
Thanks in advance
David


Hi there, further to the reply already received by Amelia, for the appropriate fee, you can log on to https://topix.landrover.jlrext.com/topix/vehicle/lookupForm and input your own Defenders details, to access all information on any outstanding issues and also previous work already carried out.

alternatively you can just check with your local main dealer.

Post #598524 2nd Feb 2017 10:22am
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Farmer58za



Member Since: 20 Jan 2017
Location: Pershore, UK
Posts: 14

South Africa 2012 Defender 90 Puma 2.2 SW Tamar Blue

I took the time to go through the previous Owner Company service record and they list the oil pump as having been changed (under guarantee) in June 2014. The Topix website lists that work as still outstanding for my vehicle. I have contacted the local LR dealer, to confirm, and they will come back to me as soon as the Jaguar/LR site is back online.
Regards
David

Post #598817 3rd Feb 2017 1:07pm
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pwatt76



Member Since: 25 Nov 2016
Location: Fairlie
Posts: 4

Scotland 
update re Engine replacement

Hi all

Can anyone else with the same oil pump failure or engine/turbo seizure on the 2012 or puma engine please contact me or if you know anyone please ask them to contact me.

Landrovers own guidance is that they should inform you when you speak with or visit a dealer and give them your registration about this type of recall. However if you are a second owner as I was there is a good chance this will not happen even if you visit the garage several times. I visited three dealerships and spoke to JLR several times over the year without it being mentioned once.

With regards to the recall its very simple, just call Landrover customer care or your local dealer and they will tell you if the recall applies and undertake the work for free.

Dont hang about either my estimate from Landrover for the new engine and turbo is 10,000 and my 2012 had full service history and failed without warning at around 10mph... Needles to say I am disputing this

Phil

Post #599804 7th Feb 2017 12:13pm
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Farmer58za



Member Since: 20 Jan 2017
Location: Pershore, UK
Posts: 14

South Africa 2012 Defender 90 Puma 2.2 SW Tamar Blue

The local LR dealer came back to me and said that their records show recalls Q360 and Q421 outstanding on my vehicle and that I must book it in. I'll take the previous owner service record in with me to discuss.
Regards
David

Post #599922 7th Feb 2017 7:59pm
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CRC@LandRover
Verified Account
Verified Account

Member Since: 25 Mar 2013
Location: Coventry
Posts: 367

United Kingdom 
Re: update re Engine replacement

pwatt76 wrote:
Hi all

Can anyone else with the same oil pump failure or engine/turbo seizure on the 2012 or puma engine please contact me or if you know anyone please ask them to contact me.

Landrovers own guidance is that they should inform you when you speak with or visit a dealer and give them your registration about this type of recall. However if you are a second owner as I was there is a good chance this will not happen even if you visit the garage several times. I visited three dealerships and spoke to JLR several times over the year without it being mentioned once.

With regards to the recall its very simple, just call Landrover customer care or your local dealer and they will tell you if the recall applies and undertake the work for free.

Dont hang about either my estimate from Landrover for the new engine and turbo is 10,000 and my 2012 had full service history and failed without warning at around 10mph... Needles to say I am disputing this

Phil


Good afternoon Phil,

Thank you for your post.

I am deeply sorry to learn of the concerns you have raised with reference to your vehicle.

Should there be anything further you wish to raise or discuss with myself, please do not hesitate to PM me.

Many thanks,
Amellia

Post #602616 17th Feb 2017 4:19pm
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