 | Home > Land Rover Customer Relations > Over 10 weeks for LR to reply on a warranty claim |
 
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) a long distance from my home after a week or so I noticed a couple of minor issues and popped it to my local dealer who were very good 
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| Roy5695 Member Since: 15 Feb 2014 Location: Cornwall Posts: 1123   
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yup, seems pretty standard! i had the same problem. it then took them 2 weeks to complete the work.
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21st Oct 2015 8:44am |
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| Martin Site Admin Member Since: 02 Apr 2007 Location: Hook Norton Posts: 6478 
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Doesn't sound normal, when mine was in the responses from LR were quick.
If Ryan doesn't pick this up drop him a PM: http://www.defender2.net/forum/member-kelly-landrover.html  1988 90 Td5 NAS soft top
2015 D90 XS SW |
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21st Oct 2015 10:08am |
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| Leeroy Member Since: 01 Aug 2015 Location: East Yorkshire Posts: 261 
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Thanks Roy5695 two weeks without my 110 sounds ok if I am away with work but when I am home that would not be good. I have had a lot of nice cars ,vans and refined 4x4's over the years but my defender is the best car I have ever owned so two weeks without it would do me in hahahaha.
Thanks Martin I will drop Ryan a message should he not pick this up Cheers Lee |
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21st Oct 2015 11:53am |
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| CRC@LandRover Verified Account  Member Since: 25 Mar 2013 Location: Coventry Posts: 383
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Hi Leeroy
Thank you for your post. I note your comments and would advise that the timeframe you are describing does sound excessive. Should you wish for me to confirm the status of the claim in question, I will need to contact your retailer to look into this. I would be grateful if you are able to provide the following information via PM; Your full name Telephone number Email address Vehicle registration Last 6 of VIN Relevant repairing Land Rover retailer I look forward to hearing from you. Regards Ryan |
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21st Oct 2015 12:09pm |
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| Leeroy Member Since: 01 Aug 2015 Location: East Yorkshire Posts: 261
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Hi Ryan I have sent a PM with information requested.
Many Thanks Leeroy |
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21st Oct 2015 12:55pm |
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| Leeroy Member Since: 01 Aug 2015 Location: East Yorkshire Posts: 261
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A quick update with my post.
A big thank you to Ryan from Land rover can't thank him enough. My warranty claim was not held up by Land rover but was held up with the repairing LR franchised dealer. Many Thanks Ryan Lee |
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22nd Oct 2015 5:08pm |
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| PRENT1 Member Since: 02 Sep 2015 Location: bromley Posts: 41 
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Poor customer service Report post
I have a 2011 110 XS in mint condition and very low mileage. I was cleaning my car (i know) when i noted groups of white spots coming thru the paint work.. I took it into Beadles of Sidcup. i had a month of warranty left so they took photos and sent the claim off... after chasing them up weekly they said that it would not be covered jog on.... After arguing with them the garage offered to contribute to a respray of the roof but only using their workshop at a ridiculous price....(I think i could of had the whole car resprayed for the money they were asking) has any one else experienced this problem and such poor customer relations ? |
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7th Jan 2016 12:47pm |
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| CRC@LandRover Verified Account Member Since: 25 Mar 2013 Location: Coventry Posts: 383
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Hi PRENT1
Thank you for your post. I am sorry to learn of the concern you have experienced with your vehicle. Should you wish for me to contact Beadles and look into this matter, please send me the following information via PM; Your full name Telephone number Email address Vehicle registration Full VIN/chassis number I look forward to hearing from you. Regards Ryan |
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8th Jan 2016 12:55pm |
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| PRENT1 Member Since: 02 Sep 2015 Location: bromley Posts: 41
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Thank you Ryan, i'll get my vin number and be straight back
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8th Jan 2016 2:09pm |
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