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Home > Dealership & Sponsor Feedback > Taggarts, Maryhill Road, Glasgow - Nightmare

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dhallworth Member Since: 14 Aug 2015 Location: Glasgow Posts: 6

Taggarts, Maryhill Road, Glasgow - Nightmare Posting this here with permission from Martin... About 3 weeks ago the AB went into Taggarts to have a couple of niggles dealt with and for the front brake flexi recall to be carried out. The first problem has been ongoing since the car was new, and every other time it has been in they've always sent it home saying they weren't able to replicate the fault. When on the motorway doing 70 - 75mph, if you opened the window and shut it, it didn't seal. Last time it was in for a service in April they decided to email Land Rover and ask for guidance as they couldn't find a fault. Last time it did it I video'd the noise on my phone so that they could see I wasn't making it up. 3 months passed and we didn't hear a thing from them so I phoned them and was told to book it in again. This time I involved Land Rover as it was getting tiresome going back and forth for the same thing. Finally, they changed the door seal and thankfully it appears to have cured the problem. The second problem was when trying to start the car it was repeatedly clicking 3 or 4 times before it started. Again, this was reported at the service, but again, they were unable to replicate the fault. When I climbed in it to start it when leaving the dealer it clicked 3 times. I video'd this on my phone also as you could guarantee when it was cold that it wouldn't start. Anyway, when it went back in we got a phone call from Sharon on the service desk saying "We can't replicate the fault and there's no faults logged on the ECU so there's nothing wrong with it". When explaining that I didn't believe the ECU would log a failed attempt to start as the engine didn't actually turn over she got quite defensive and border line rude telling me that I was wrong and implied that I didn't know what I was talking about. Apparently she'd asked the workshop manager who had confirmed she was right. Anyway, they eventually after having the car for 3 days managed to replicate the fault and replaced the starter motor. When we went to collect the car I noticed that there was quite a noticeable stone chip on the leading edge of the back drivers door that wasn't there when it went in. It looked like they'd opened it and clipped it on the pillar of a ramp or something. As it's a dark coloured car and the chip was bright white it stood out like a sore thumb. The service manager and workshop controller came out to look at the chip in the carpark before we left and were very apologetic and said they'd get it in and sorted. Brian the service manager asked if we could wait for just over a fortnight as he wanted to be there when it was done so that he could ensure it was right before we collected the car. Despite his request, he was nowhere to be seen when dropping the car off, and when collecting it today he walked straight passed us without even acknowledging us. Between booking the car in for the remedial work originally and it going in there was a space of 2 weeks. We had previously spoken to them about changing the car for an L405 AB. We asked if they could organise an L405 demonstrator for us to have for a day when ours was in. When at the service desk they handed us the keys to a Discovery Sport stating that the Range Rover was out and no others were available, despite there being 5 sales cars right beside the front door. By the time we collected the RR it had been in the dealer for 4 days and nobody could tell us how to upgrade the sat nav. Sharon was adamant that we had to go to Navteq to buy the maps despite Navteq not actually existing any more. Here who now do the system clearly state on the website "contact your dealer". Even with this printed and on the table in front of her she was still saying that Taggarts can't help but she'd look into it and call us back. She never did. Anyway, the car went in on Monday this week to have the chip sorted out. Again, when booking it with the service manager we requested an L405 demo, this time we were given an Evoque with 500 miles on it, we climbed into it to see the Diesel light on and a range of 35 miles on it. We were told that the smart repair guy would just touch in the chip on our car and that would be the end of it. We asked them again, for a 4th time to look into updating the sat nav. Anyway, 48 hours passed and we got a phone call to say the car was ready. When asking about the sat nav, again, nobody knew what was going on. Apparently they've never updated the sat nav on a 12MY car before and they're different from all the others. They've now ordered a USB stick which can take 14 days to arrive so they need the car again. When we went to get the car today we were told that they ended up painting the entire door. When we got there it was parked in the shade, a quick look at it and the colour match looked great. When we got it home and parked it in the sun my heart sank... This car has been detailed every 12 months and there isn't a swirl visible on any of it. The paint was perfect. Despite there being a "Do No Wash" sign in the car they've washed it with a brush or something as most panels now have swirls on them, however, the back door that was painted looks like it's been washed with a brillo pad, the leading edge of the drivers door and of the rear quarter have been caught by the machine polisher and the door is just covered in buffer trails. As well as that there are scratches on the door that you can click your finger nail in!! Here's a few not great pictures of the paintwork. When I rang them and complained they said "It's the same guy we use to prep sales cars, he's usually very good". This car is now in worse condition then it was in when we dropped it off. I've told them that it's to be resolved by the detailer that we use regularly at their expense. Yet again, we need to wait for a phone call from the service manager. Also, despite there being a "Do Not Wash" sign they've washed the whole car rather then just the panel they needed clean. Click image to enlarge Click image to enlarge Click image to enlarge Click image to enlarge Click image to enlarge How they can think that it's acceptable to send something like this out as being completed is beyond me! Thinking back a few months, Taggarts also had our Freelander in as we could hear a drumming noise coming from the rear. Apparently they had it on the ramp with a stethoscope on the hubs and diff and couldn't find anything. They said it could be tyres but to rule that out we'd need to buy new tyres or pay labour costs for them to swap them front to back despite it being under warranty. We took the car away and slowly but surely the noise got worse. It was sent back in and they diagnosed a rear wheel bearing and changed it. The noise went away. Strange that they couldn't hear the noise or diagnose it the first time around when we could quite clearly hear it in the car. David. 1997 Range Rover 4.6 HSE in Oxford Blue with Ash Grey Leather 1997 Range Rover 4.6 HSE in Rioja Red with Lightstone Leather 2006 Range Rover Supercharged in Zermatt Silver with Jet Leather 2007 Freelander i6 HSE in Izmir Blue with Ebony Leather 2012 Range Rover 4.4 TDV8 Autobiography in Baltic Blue with Sand Interior

14th Aug 2015 1:00am

K9F Member Since: 12 Nov 2009 Location: Bournemouth Posts: 9610

Do Taggarts have their own bodyshop/paint facility or do they outsource? Could you not perhaps explore the option of getting it repaired somewhere else (perhaps with a much better track record and reputation) like perhaps Morrisons in Stirling for example and get Taggarts to foot the bill? Technically and effectively they've already had a chance of putting their wrongdoing right and made a hash of it! Think with your gross disappointment (I do sympathise) which is evident from your post, I personally would be exploring other avenues or be seeking independent advice from Trading Standards perhaps? Good luck!  If you go through life with your head in the sand....all people will see is an ar5e!! Treat every day as if it is your last....one day you will be right!!

14th Aug 2015 11:20am

nicholas2012 Member Since: 28 Jun 2012 Location: lanarkshire Posts: 185

Thats shocking think it would be best if theyd cover costs to sort out their mess af a more competetent garage as by the sounds of it they keep making things worse. We use to use taggarts at motherwell when we had a discovery which came new from them it got both passenger doors damaged in a car park and they had to get replaced by taggarts threw the insurance. Inshort they took more than a month to sort out and gave us a nissan micra as a courtesy car. But that could be about 10 years ago now One of my friends bought a seat leon this year from them and i kept telling him he'd regret more so as just a bit of banter than anything anyway its number plate lights stopped working on it and he went back and forth to them several times but werent interested and basically told him to go to a seat garage eventually as said there warranty with car was only covering the mechanical parts, Needless to say the seat garage sorted it no problem the same day

15th Aug 2015 1:07am

jomara Member Since: 26 Oct 2009 Location: Lanarkshire Posts: 1756

Hope you manage to get it sorted out, nothing worse than your car being left in a worse condition than when it was handed over, been there with Taggarts Motherell. I had an issue where they stained my wheels with loctite and someone decided it was appropriate to leave their lunch wrappers in my car, it nearly to blows with the service manager after he suggested it could have happened somewhere else!! I have to be fair though and say their bodyshop however did a great job of fixing the back of my 110 after a truck reversed into it. 2014 110 2.2TDCi XS Station wagon 1971 Bowler Tomcat 88 4.2 V8 Auto 2022 110 250D XS

15th Aug 2015 5:58am

dhallworth Member Since: 14 Aug 2015 Location: Glasgow Posts: 6

Apologies for the lack of replies, I've been away for the weekend. This was apparently done at Maryhill Road by one of their smart repairers. I've spoken to Brian the service manager since and have told him that this is to be sorted by my detailer, and if needed, my paint shop at his expense. Fingers crossed we'll get somewhere now. David. 1997 Range Rover 4.6 HSE in Oxford Blue with Ash Grey Leather 1997 Range Rover 4.6 HSE in Rioja Red with Lightstone Leather 2006 Range Rover Supercharged in Zermatt Silver with Jet Leather 2007 Freelander i6 HSE in Izmir Blue with Ebony Leather 2012 Range Rover 4.4 TDV8 Autobiography in Baltic Blue with Sand Interior

18th Aug 2015 3:11pm

Mdm Member Since: 11 Sep 2013 Location: Sunny Lancashire Posts: 1523

Unfortuantly a lot of dealers are like this. I dare say and will risk the wrath of diehard fans but there are plenty of other brands with fantastic customer service when thing s go awry. We used to have a fair few range rovers and discos on fleet and we too had one repaired by the dealer 5 times before the paint was vaguely acceptable.the local dealer was and still is appalling and landrover know this. They recommended we use one 30 miles away.who to be fair were pretty good most of the time except in diagnosing faults and getting parts in a reasonable timeframe. in the end we delisted them as a supplier. It's been 5 yrs since this happened and it reduced the workload of the fleet manger by half.

18th Aug 2015 9:20pm

Lambley Member Since: 20 Apr 2013 Location: Mid Devon Posts: 1435	I had a similar thing with a main dealer a few months ago on a D4, to cut a long story short and I won't name the dealership in Conwy, North Wales, I got Land Rover involved and they chased them for answers, it got sorted after speaking to the dealer principle, not worth talking to anybody else, they'll just blag it.
18th Aug 2015 9:26pm

gilarion Member Since: 05 Dec 2013 Location: Wales Posts: 5084	Agreed about the dealer principle, talking to anyone else to try and resolve a problem is a total waste of time. For those who like Welsh Mountains and narrow boats have a look at my videos and photos at.. http://www.youtube.com/user/conwy1
19th Aug 2015 11:55am

ARC99 Member Since: 19 Feb 2013 Location: North Yorkshire Posts: 1831	When I had problems with a Range rover and the Disco and the dealers, different for each one, would not put faults right I had legal letter sent with a threat of court action with copies sent to Land Rover. It is amazing how fast things got sorted. Don't make old people mad. We don't like being old in the first place, so it doesn't take much to us off. Richard
19th Aug 2015 6:21pm

dhallworth Member Since: 14 Aug 2015 Location: Glasgow Posts: 6

After telling Taggarts that we didn't trust their "guy" to repair the damage to the car, they agreed to send it to our guy who we've used many a time and have never had any reason to complain. The paint on the car is now flawless again. Despite being asked not to wash the car, and instead of washing just the panel they were repairing they brush washed the entire car meaning the whole car needed a full paint correction. Anyway, here's a few before and during pictures. Before: During: You can see the massive difference in the two halves of the door. Anyway, it's now back to the condition it was in before they got their paws on it David. 1997 Range Rover 4.6 HSE in Oxford Blue with Ash Grey Leather 1997 Range Rover 4.6 HSE in Rioja Red with Lightstone Leather 2006 Range Rover Supercharged in Zermatt Silver with Jet Leather 2007 Freelander i6 HSE in Izmir Blue with Ebony Leather 2012 Range Rover 4.4 TDV8 Autobiography in Baltic Blue with Sand Interior

2nd Oct 2015 10:31pm

Pickles Member Since: 26 May 2013 Location: Melbourne Posts: 3752	David, Thanks for the great, detailed, explanatory "story". I'm glad you got it restored to the way it should be. Will you go back there? Pickles.
2nd Oct 2015 10:45pm

dhallworth Member Since: 14 Aug 2015 Location: Glasgow Posts: 6

Pickles, not a chance! The other Range Rover and the Freelander have since been serviced by Team Valley Land Rover in Newcastle as we've got family down there. That's where we're going from now on! Taggarts agreed to do an update on the sat nav as an apology for the problems that they caused. Land Rover apparently agreed to cover 50% of the cost as long as Taggarts covered the other 50% which doesn't seem right given all of the problems were caused by the retailer. Anyway, the Range Rover went in on the Monday morning for the update to be completed. We were given a 4.4 TDV8 Autobiography as a demonstrator whilst the Range Rover was in. The other RR was meant to be going in on Tuesday to get the front brake hose recall completed. Anyway, Tuesday came and went so on Wednesday morning I called the dealer. Apparently their laptop wasn't running the right software so they needed to update it overnight as the update takes 8 hours... The next day apparently the firmware on the car wasn't right and they managed to corrupt the head unit during the update. The LR Factory spent 4 hours working on the car remotely to resolve that issue on Wednesday. Thursday morning came and they were finally ready to try the download again. This time it worked successfully. The other car then went in on Thursday afternoon and was ready to collect on Friday morning. Anway, we had a full week to get to grips with the new model. On the Wednesday we asked them for a price to change... That was 3 weeks ago and we've still not heard back from them David. 1997 Range Rover 4.6 HSE in Oxford Blue with Ash Grey Leather 1997 Range Rover 4.6 HSE in Rioja Red with Lightstone Leather 2006 Range Rover Supercharged in Zermatt Silver with Jet Leather 2007 Freelander i6 HSE in Izmir Blue with Ebony Leather 2012 Range Rover 4.4 TDV8 Autobiography in Baltic Blue with Sand Interior

2nd Oct 2015 10:47pm

Cuthbert Member Since: 26 Oct 2013 Location: Up North Posts: 1535	This story reads like a catalogue of disasters up North in Glasgow. Do they understand the concept of customer service? Meanwhile there is another thread about Pentland over in Edinburgh that doesn't exactly impress. Can't say I was impressed by any Scottish dealer when I tried to buy a new Defender.
6th Oct 2015 10:18pm

dhallworth Member Since: 14 Aug 2015 Location: Glasgow Posts: 6

My next-door neighbour bought a Discovery 4 from Taggarts. About a week later he got a nail in his tyre. He came to ours so that I could put the spare on for him. After dropping the spare wheel down it was found to be illegal and flat. This guy is an on-call Doctor who uses his car for work, and has family in Skye so is quite often miles from anywhere. I'd of been seriously hacked off if it were me. David. 1997 Range Rover 4.6 HSE in Oxford Blue with Ash Grey Leather 1997 Range Rover 4.6 HSE in Rioja Red with Lightstone Leather 2006 Range Rover Supercharged in Zermatt Silver with Jet Leather 2007 Freelander i6 HSE in Izmir Blue with Ebony Leather 2012 Range Rover 4.4 TDV8 Autobiography in Baltic Blue with Sand Interior

7th Oct 2015 12:15am

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