↓ Advertise on Defender2 ↓

Home > Land Rover Customer Relations > Slow Dealership
Post Reply  Down to end
Page 1 of 4 1234>
Print this entire topic · 
fidei defensor



Member Since: 06 Sep 2015
Location: Winchester
Posts: 12
England 2015 Defender 90 Puma 2.2 XS CSW Santorini Black
Slow Dealership
Hi I have agreed to purchase an ex-demo XS 90 from my local dealer, even though you can no longer order a Defender the dealership are being very slow to release the vehicle. They are blaming LR for not allowing them to release it whilst they use the it as a run about for staff. Why are dealers required to keep Demo vehicles for models you can no longer order?

Can you please explain LRs supposed reticence?

FD
Post #460201 4th Oct 2015 6:46am
View user's profile Send private message View poster's gallery Reply with quote
cozz



Member Since: 15 May 2013
Location: nottingham
Posts: 522
don't they have to keep them for 3 months?
Post #460293 4th Oct 2015 12:32pm
View user's profile Send private message View poster's gallery Reply with quote
Flyingfocrs



Member Since: 12 Jan 2015
Location: Deepest darkest Aberdeenshire
Posts: 155
Scotland 2011 Defender 110 Puma 2.4 USW Santorini Black
it may be exactly that, i'm sure that for them to be able to reclaim tax, and dealer bonuses it has to be in their ownership for a certain period, i know my local Ford garage works on a 6 month cycle for the "company" cars.
Post #460409 4th Oct 2015 7:27pm
View user's profile Send private message View poster's gallery Reply with quote
Morepower



Member Since: 08 Jan 2013
Location: Fife, Scotland
Posts: 630
New Zealand 
Usually 3 months is the minimum or sometimes a mileage max of 4500 is considered normal before releasing a vehicle...

Tim It doesn't matter how bad it is, It can always get worse...

2013 Bowler 110 (Sold)
2016 Bowler 90 Rally Spec (Sold)
Post #460720 5th Oct 2015 6:39pm
View user's profile Send private message View poster's gallery Reply with quote
ceefax



Member Since: 19 Apr 2015
Location: Near Sheffield
Posts: 31
United Kingdom 2016 Defender 90 Puma 2.2 HT Keswick Green
Regardless, they should have clearly explained the timescale to you. Have you actually paid a deposit? or is it just a verbal agreement to purchase?
Post #460935 6th Oct 2015 12:53pm
View user's profile Send private message View poster's gallery Reply with quote
Edzi



Member Since: 20 Sep 2015
Location: London
Posts: 276
United Kingdom 2015 Defender 90 Puma 2.2 XS CSW Alaska White
I'm in exactly the same position. The car I've paid a deposit for was registered in July and was told I should get it in October. Now they're saying it may be later or maybe not; all is uncertain. I appreciate the demo car, 3 month thing, but if the vehicle line is discontinued completely, then surely for the sake of customer service Land Rover should allow a speedier time schedule?
Post #460946 6th Oct 2015 2:09pm
View user's profile Send private message View poster's gallery Reply with quote
fidei defensor



Member Since: 06 Sep 2015
Location: Winchester
Posts: 12
England 2015 Defender 90 Puma 2.2 XS CSW Santorini Black
Hi

The dealership keep moving the goal posts and continually blame blame LR, they rarely bother to call you back or reply to emails. I paid a deposit of £1000 over a month ago, hopefully they will get their act together soon.

FD LR MY16 Discovery Sport Black HSE
LR MY15 Defender 90 SW TDCI
Post #460986 6th Oct 2015 5:17pm
View user's profile Send private message View poster's gallery Reply with quote
CRC@LandRover
Verified Account
Verified Account

Member Since: 25 Mar 2013
Location: Coventry
Posts: 383
United Kingdom 
Hi fidei defensor

Thank you for your post.

I note your query and would be happy to contact your retailer and look into this.

I would be grateful if you are able to provide me with the following information via PM;

Your full name
Telephone number
Email address
Relevant vending Land Rover retailer

Once I have this information, I will be able to speak with your retailer and advise accordingly.

Regards

Ryan
Post #461295 7th Oct 2015 2:20pm
View user's profile Send private message View poster's gallery Reply with quote
Disco_Mikey



Member Since: 16 Nov 2014
Location: Dundee
Posts: 531
Scotland 2009 Defender 110 Puma 2.4 DCPU Keswick Green
I think someone may be about to get into trouble Whistle
Post #461306 7th Oct 2015 3:43pm
View user's profile Send private message View poster's gallery Reply with quote
Edzi



Member Since: 20 Sep 2015
Location: London
Posts: 276
United Kingdom 2015 Defender 90 Puma 2.2 XS CSW Alaska White
Ryan@LandRover wrote:
Hi fidei defensor

Thank you for your post.

I note your query and would be happy to contact your retailer and look into this.

I would be grateful if you are able to provide me with the following information via PM;

Your full name
Telephone number
Email address
Relevant vending Land Rover retailer

Once I have this information, I will be able to speak with your retailer and advise accordingly.

Regards

Ryan


As I'm in exactly the same predicament, I've sent you a DM too. Would appreciate your help. Thank you.
Post #461363 7th Oct 2015 7:06pm
View user's profile Send private message View poster's gallery Reply with quote
Edzi



Member Since: 20 Sep 2015
Location: London
Posts: 276
United Kingdom 2015 Defender 90 Puma 2.2 XS CSW Alaska White
fidei defensor wrote:
Hi

The dealership keep moving the goal posts and continually blame blame LR, they rarely bother to call you back or reply to emails. I paid a deposit of £1000 over a month ago, hopefully they will get their act together soon.

FD


Any joy? Non with me sadly Sad
Post #464512 18th Oct 2015 10:54pm
View user's profile Send private message View poster's gallery Reply with quote
fidei defensor



Member Since: 06 Sep 2015
Location: Winchester
Posts: 12
England 2015 Defender 90 Puma 2.2 XS CSW Santorini Black
Hi
No still no luck, seems that they have you by the short hairs and they know you do not have any options, great way to treat loyal LR customers.

FD LR MY16 Discovery Sport Black HSE
LR MY15 Defender 90 SW TDCI
Post #464537 19th Oct 2015 6:39am
View user's profile Send private message View poster's gallery Reply with quote
RobKeay



Member Since: 19 Jul 2009
Location: Stafford
Posts: 1567
United Kingdom 2014 Defender 110 Puma 2.2 USW Corris Grey
I used to buy the demo models. They would keep them abit 3-4 months. I've had one out of the showroom before with only 30 miles on.

I doubt they will get any further demo defenders so could keep till December.
Post #464542 19th Oct 2015 7:38am
View user's profile Send private message View poster's gallery Reply with quote
Edzi



Member Since: 20 Sep 2015
Location: London
Posts: 276
United Kingdom 2015 Defender 90 Puma 2.2 XS CSW Alaska White
fidei defensor wrote:
Hi
No still no luck, seems that they have you by the short hairs and they know you do not have any options, great way to treat loyal LR customers.

FD


Sorry to hear. I just don't understand why they're doing this. My dealer cannot get any new Defenders; it's impossible. So why are they being forced to keep a demo car which is not able to be a demo car as there are no new cars to be had? At all. It's extremely frustrating. Alas my first ever experience with Land Rover is so far one of frustration.
Post #464588 19th Oct 2015 10:38am
View user's profile Send private message View poster's gallery Reply with quote
mse



Member Since: 06 Apr 2008
Location: UK
Posts: 5024
United Kingdom 2016 Defender 110 Puma 2.2 XS CSW Scotia Grey
It will most likely be a range of things, not just LR rules (which there are many) Tax, needs etc...customers buying new, with faults or issues will get that car when it goes back in...we have certainly seen that. Mike
Post #464701 19th Oct 2015 5:10pm
View user's profile Send private message View poster's gallery Reply with quote
Post Reply  Back to top
Page 1 of 4 1234>
All times are GMT + 1 Hour

Jump to  
<  Previous Topic | Next Topic >
Posting Rules
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum



Site Copyright © 2006-2024 Futuranet Ltd & Martin Lewis
DEFENDER2.NET RSS Feed - All Forums