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Siwynne



Member Since: 04 Nov 2016
Location: West lancs
Posts: 564
England 
Security update
I am awaiting the security update and today received a call from JLR to book it in. At the start of the call the girls asked me to clear security by providing my name and address. I obviously refused as providing the address where an insecure vehicle is stored to a cold caller is not something I want to do.
Why are more people not onto this
Post #1034704 14th May 2024 10:44am
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Huwrhys



Member Since: 27 Mar 2024
Location: Hornchurch
Posts: 95
United Kingdom 
I called the service dept of my local dealers to chat about something and they told me there was an outstanding security update. I booked it in to be done last Friday and they did it within an hour. When I then got back in the car there was an OS update required which I completed when I got home. It was update 4.1.4 and it sorted a couple of issues regarding speaker routing for the Meridian system and phantom engine warning lights. There were also a couple of PHEV updates which didn't interest me.
I don't know exactly what the recall update did but being security I gather it was important. 24MY D300 130 X-Dynamic HSE Santorini Black
Post #1034715 14th May 2024 11:46am
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markb110



Member Since: 22 May 2010
Location: Guildford
Posts: 2544
England 2002 Defender 90 Td5 HT Epsom Green
JLR sent my wife a letter regarding the security updates (22 model year), no phone call.

I’m dropping it off this Thursday, seems there is also an EGR oil ring recall which they will do at the same time.

I thought the security recalls where prior to 2022 models, not complaining as the free valet means I won’t have to do it….. Whistle
Post #1034717 14th May 2024 11:52am
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Huwrhys



Member Since: 27 Mar 2024
Location: Hornchurch
Posts: 95
United Kingdom 
Have you ever seen them clean a car? A couple of guys with brooms is not a valet. 24MY D300 130 X-Dynamic HSE Santorini Black
Post #1034718 14th May 2024 11:55am
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LR Nuts



Member Since: 10 Aug 2022
Location: UK
Posts: 901
 
Huwrhys wrote:
......... It was update 4.1.4 and it sorted a couple of issues .........


I got the same update 'over the air' on Sunday 12 May, but my subscription was turned off on the 7 May ????? I don't know ???
Post #1034747 14th May 2024 5:03pm
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Huwrhys



Member Since: 27 Mar 2024
Location: Hornchurch
Posts: 95
United Kingdom 
It’s been said previously that those who have run out of subscription are actually getting updates anyway. 24MY D300 130 X-Dynamic HSE Santorini Black
Post #1034748 14th May 2024 5:04pm
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lightning



Member Since: 23 Apr 2009
Location: High Peak, Derbyshire
Posts: 2351
United Kingdom 
l've received the update but it won't download to the vehicle. lt says the download failed because there is "no network connection" even though the media screen shows 4g with three bars.
Post #1034754 14th May 2024 5:43pm
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Huwrhys



Member Since: 27 Mar 2024
Location: Hornchurch
Posts: 95
United Kingdom 
The 4.1.4 update for the OS you mean?
The security update is Recall N890v3 security enhancement. 24MY D300 130 X-Dynamic HSE Santorini Black
Post #1034755 14th May 2024 5:46pm
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WizzardPrang



Member Since: 05 Nov 2020
Location: Hertfordshire
Posts: 131
England 
Re: Security update
Siwynne wrote:
I am awaiting the security update and today received a call from JLR to book it in. At the start of the call the girls asked me to clear security by providing my name and address. I obviously refused as providing the address where an insecure vehicle is stored to a cold caller is not something I want to do.
Why are more people not onto this


You can call Land Rover Assist to book it in. Current vehicle: 2020 Defender 110S
Gone: Defender 90 HT 200Tdi, Discovery Sport, Freelander 2

Insta: wizzardprang
Post #1034781 14th May 2024 10:00pm
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XplusYplusZ



Member Since: 16 Aug 2021
Location: UK
Posts: 441
I was also skeptical about the recall request. But I was expecting it, so I called JLR support and got it booked. They came a month later and sorted it within about 10 mins.
Post #1034828 15th May 2024 12:21pm
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aquascape



Member Since: 08 Mar 2023
Location: Sutton Coldfield
Posts: 208
United Kingdom 
Is the unlock facility from the remote app still disabled with this latest security update? MY23 D250 Defender 110 X-Dynamic SE, Carpathian Grey, 7 Seat, Electric Towbar
Post #1034829 15th May 2024 12:42pm
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tonyp



Member Since: 03 Feb 2023
Location: Northern Ireland
Posts: 78
United Kingdom 
Mine has the N888 update and the remote lock / unlock is still unavailable - no other outstanding campaigns are showing for me on Topix.

Incidentally the remote lock / unlock became available on Monday, tried using and after 2 hours of it timing out and constantly telling me the car was unlocked (when it wasn't) and timing out, it has now become unavailable again.

Very frustrating. Tony

MY24 - 110 D300 HSE in Tasman Blue with White Contrast Roof. Air Suspension, Off-Road Pack, Towing Pack, Three-zone Climate Control, HUD, Cold Climate Pack, Classic Mud-Flaps, Fixed Side Steps, Wheel Arch Protection, Rear Recovery Eyes. Plus a few extras to keep the Cocker Spaniel safe & happy.
Post #1034832 15th May 2024 1:55pm
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Huwrhys



Member Since: 27 Mar 2024
Location: Hornchurch
Posts: 95
United Kingdom 
My car was updated last Friday to N890v3. I’ve just received a notification through the remote App that there’s a security update available and to arrange via the App immediately.
I’m guessing it’s for the same update that I’ve already had but will check today and report back. 24MY D300 130 X-Dynamic HSE Santorini Black
Post #1034975 17th May 2024 6:35am
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RDR



Member Since: 27 Apr 2018
Location: Derbyshire
Posts: 584
United Kingdom 
I got that message in the App yesterday too, my dealer assured me there are no outstanding security updates when it was in last month so its either a glitch or something new. 110 MY23.5 X Dynamic HSE
RR MY23 HSE PHEV
D5 MY19 HSE - Now Sold
D4 MY16 HSE Luxury - Now Sold
D4 MY12 HSE - Gone
D3 MY06 S - Gone but not forgotten
Post #1034991 17th May 2024 10:33am
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tonyp



Member Since: 03 Feb 2023
Location: Northern Ireland
Posts: 78
United Kingdom 
aquascape wrote:
Is the unlock facility from the remote app still disabled with this latest security update?


I had the message on the App today, called them and they confirmed nothing outstanding - it seems it has been sent to all users.

I did however mention the issue with Remote Locking / Un-Locking not working. Whilst they do not look after the app, I was asked had I used the Service Mode - when I said yes when travelling on the ferry recently and the tracker theft alarm during the crossing triggered and was told to use that option by the call centre (I had transport mode on which is the required option), it is since then I have had the problem.

Apparently Land Rover are aware there is a conflict which causes the problem and working on it. Tony

MY24 - 110 D300 HSE in Tasman Blue with White Contrast Roof. Air Suspension, Off-Road Pack, Towing Pack, Three-zone Climate Control, HUD, Cold Climate Pack, Classic Mud-Flaps, Fixed Side Steps, Wheel Arch Protection, Rear Recovery Eyes. Plus a few extras to keep the Cocker Spaniel safe & happy.
Post #1034996 17th May 2024 11:58am
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